Attorney Answering Service, 24/7 Attorney Live Answering Service
Can you afford to miss new client calls?
New clients in desperate situations can call at any time. With hundreds of attorneys competing for the same dollar, if you don't answer, a competitor will. How much additional revenue could you generate if you added just one new client a month? Attorney answering service from CMS make your firm available 24/7, ensuring you never miss a chance at new business.
The CMS difference
Partnering with hundreds of law firms and in every type of specialty, CMS has over 40 years experience providing attorney answering services and can help your firm run more efficiently through a multitude of customizable, on-demand services including (click to expand):
Even though your office is closed, your clients may still encounter an urgent issue that needs your immediate attention. Over 60% of after-hours calls fielded by attorney answering services generate significant revenue. Meet client needs by providing after-hours emergency answering through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on call so your clients' needs are handled in the shortest possible time frame.
Have you ever been stuck with an automated voicemail without knowing if you are ever going to reach a live person? Don't let this happen to your callers. Learn how an attorney virtual receptionist from CMS can help.
In this highly competitive economy, customer retention is vital to your company's longevity. It is much more cost effective to retain current customers than to acquire new ones. You can increase customer satisfaction by providing your customers with 24/7 live support without drastically increasing your payroll and operational costs.
Keep your calendar full and your customers happy with appointment reminders. This service is great for helping your busy customers remember their appointments, all while your employees can have one less interruption during their work day.
Give your customers the ability to conveniently schedule 24/7. Your customers have busy lives as do you. Give them great customer service by allowing them to schedule anytime they want, and not interrupt your busy work day. CMS can integrate with your calendar schedule system or completely customize our interactive online scheduling system.
No unnecessary interruptions
How many times has a client needed to reach you but couldn't? Partnering with CMS gives you an on-demand staff of virtual receptionists who can handle your calls and route messages to you via email or text message. In addition, calls can be screened to ensure you only receive the ones you want. Before you go to a day in court, you can designate that only specific callers or calls regarding certain cases are routed to you.
Through our advanced scripting software we are able to offer 100% account customization. You can set up instructions for specific situations and types of clients, including new, domestic, or criminal clients. You can receive information via text message, email, page, or telephone, and can even be directly connected to the caller.
Peace of mind
Losing the ability to communicate with your clients for even a couple of hours can be disastrous to your firm. If you're in court, lose your power or telephone system, have a weather emergency, or experience a natural disaster, our attorney answering service will be available. Your business needs to be prepared for the worst.
Every call is recorded and time-stamped, so you know when each call comes in and when each page, text message, or email has been responded to.
There is no substitute for a live person
Serving over 1,000 attorneys nationwide, CMS is the solution for all of your communication needs and will reduce the chance of missing a new client call or failing to respond to an urgent inquiry. All without a huge upfront cost or long term commitment.
For more information on our attorney answering service and a no obligation quote, contact CMS anytime online or call 800.369.8908.
To view the variety of live answering services and call center solutions that CMS provides, please visit our homepage.
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