It takes a lot of technology to power a 24x7 call center operation, and due to the innovative solutions we provide here at CMS, we require more technical resources than most.

In the beverage business, you don’t get much bigger than PepsiCo. In today’s client spotlight, we’re speaking with Butch Richardson of G&J Pepsi Cola Bottling, one of the largest Pepsi bottlers in the United States.

CMS is proud to introduce our latest innovation, a client dashboard that aids in the monitoring of customer interactions and personnel productivity. From an easy to navigate graphical interface, this new management information system provides clients with real-time access to crucial business data from the call center.

Business growth poses many challenges, something we learned first hand when we expanded our facility.

This is a guest post from Philip J Reed on behalf of Dex One

Technology is a very powerful tool for customer service professionals. When used to better engage, reward, and assist customers, companies can reap the benefits of repeat customers and lower operating costs.