In the beverage business, you don’t get much bigger than PepsiCo. In today’s client spotlight, we’re speaking with Butch Richardson of G&J Pepsi Cola Bottling, one of the largest Pepsi bottlers in the United States.

If your company or department has on-call responsibilities, determining the on-call rotation is only half the battle. Once you know who is on-call and when, it’s important to establish a solid procedure for contacting personnel and escalating calls when a given contact is unavailable.

If you live in Central Ohio, you likely know the name Atlas Butler. Providing residential and commercial HVAC services in the area for more than 90 years, Atlas Butler has been frequently recognized for both service quality and community involvement.

If you’re a solo entrepreneur or home-based business owner, you’re undoubtedly looking for ways to keep expenses down, especially if you’re just getting started. One easy way to do this is to use your cell phone number as your business line.

When you call a business and reach a courteous, polished customer service representative, you generally feel like you’re speaking with a larger company. Despite this association with bigger, more established firms, the reality is that any business can provide this level of service. With a few simple steps, deploying a customer service call center is well within the reach of even the smallest of businesses.

Using Google Voice in conjunction with a live answering service like CMS provides small businesses an affordable way to sound more established. This brief guide will introduce both services and show you how easy it is to develop a professional phone presence and create a positive experience for your callers.

We recently decided to move our blog away from Blogger and onto our own domain. The decision was made with SEO in mind, but we also wanted to have greater control over its presentation and make it a more formal part of our communication strategy. Though the decision to make the move was easy, determining how we would integrate a blog into our current website required more thought.

This post is designed for physicians, medical office managers, nurses and other personnel who are responsible for managing their practice’s relationship with a medical answering service or call center.