Richard Titus is the Director of Operations at CMS. His responsibilities include process development, personnel management, and managing the recruiting, training, IT, marketing, sales, & operations departments.
CMS is proud to introduce our latest innovation, a client dashboard that aids in the monitoring of customer interactions and personnel productivity. From an easy to navigate graphical interface, this new management information system provides clients with real-time access to crucial business data from the call center.
“Communication - the human connection - is the key to personal and career success.” - Paul J. Meyer
This is one of our staff’s favorite business quotes. It says so much with so few words. All businesses, regardless of the services they provide or the products they sell, are in the communication business.
I am a firm believer in asking applicants questions that will help me get to know them better and what type of person they are. You will be amazed at what you can find out about an applicant by asking them questions regarding their interests. How they handle their hobbies and outside of work interests often reflect what type of employee they will become.
If you have ever been caught in a conversation with a stranger at a bar, restaurant, or waiting in line, you probably have come to realize that people love to talk about themselves. And I’m sure, like me, you occasionally have had both a “Why are you telling me this?” and a “This is an interesting person” moment…. You really want to achieve this type of candid, informal moment at some point during the interview.
Applicants arrive at interviews prepared to answer standard interview questions. Most companies will ask the following or similar interview questions:
You’ve created an effective application, advertised, received applications, and ruled out unqualified applicants using a fail-proof easy-to-follow system. (Shameless Self Promotion: See 1-Minute Fit Blog). Now what you have left are great applications.
We receive hundreds of applications per job advertisement. Sorting through and narrowing down to the right applicant can be a time consuming endeavor, especially if you don’t have an effective application process. Once you put an application online, people from all over the world with various levels of experience can and will complete your application, regardless if they meet your stated qualifications.