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Providing domestic call center outsourcing to clients nationwide, CMS is proud to offer Montgomery call center services to organizations looking to lower their costs while maintaining a superior level of service.
A full calendar without the distractions.
No more missed appointments.
Your business processes at a lower cost.
Record and track employee attendance.
Courteous and friendly customer service.
An affordable first line of support.
Helping your customers place orders.
Professional, customized voicemail boxes.
Alabama Call Center Services by City
Birmingham Call Center- Huntsville Call Center
- Mobile Call Center
- Montgomery Call Center
- All Alabama Call Center Services
Montgomery Call Center Experience
Continental Message Solution, Inc. is an award-winning domestic call center, serving thousands of clients in a variety of industries. We understand how important customer service is to our clients, and we treat their callers like our own. Coupled with a problem solving approach, our commitment to quality sets us apart from our competition. Founded in 1967, CMS was initially established to provide answering and secretarial services to local businesses. Since then, CMS has developed fully customizable products and supports many different industries worldwide.
If you are looking for a Montgomery call center to assist your organization, we would be happy to speak with you. Though we do not have a physical call center in Montgomery, we provide our services to clients nationwide and proudly serve the entire state of Alabama.
Customer Service Excellence
High quality customer service is critical to the success of any organization. Instead of providing sub-par service or relying on impersonal systems such as voicemail or automated attendants, Montgomery, Alabama customer service outsourcing from CMS allows your organization to provide live operator telephone support 24 hours a day, 365 days per year. By working with us to configure a call center service that meets the needs of your customers, you can reap the benefits of improved customer satisfaction without negatively affecting your bottom line.
Built to Your Needs
At CMS, you’re never forced into a one size fits all solution or cookie cutter call center application. Each of our Montgomery call center services are 100% customizable, built from the ground up to represent your organization and integrate seamlessly with your existing operation.
If you have an existing web portal or CRM application, we can upload data to them directly and save you countless hours of data entry. If you have daytime staff responsible for qualifying inbound leads, our after-hours call center can replicate their script and interface with the same web-based software. Regardless how you are doing things currently, our Montgomery call center solutions can be built to support or enhance your efforts.
Featured Montgomery Call Center Services
Montgomery After-Hours Call Center
Your office may close at 5 PM, but not everything can wait until you get back. With our Montgomery after-hours call center, your organization can be available around the clock, prepared to assist customers or accept new business whenever it may present itself. Whether you’re a plumber who accepts emergency calls or an e-commerce website that needs to take orders over the phone, our after-hours call center can provide the additional support you need to remain competitive and better serve your customers.
Montgomery Overflow Call Center
When you are experiencing more calls than you can handle, our overflow call center can step in to assist. Using common “call forwarding no answer” functionality, your existing telephone number can be configured to forward to our call center in the event there is no answer after a predetermined number of rings, allowing callers to reach a live person instead of hanging up or being forced to wait for the next available operator. Using our flexible software, our overflow call center can be designed to mirror or support the work your staff performs internally.
Montgomery Scheduling Call Center
If your business relies on maintaining a full appointment schedule, it’s important that you are available to accommodate as many requests as possible. If a potential customer wants to schedule after hours and you send them to voicemail, they will probably call your competitor. Our Montgomery, Alabama scheduling call center provides live operators to manage your organization’s appointment calendar, making it easy for callers to schedule and reschedule appointments at any time of the day.
Montgomery, Alabama Call Center Coverage
Our call center outsourcing services are available throughout Montgomery and the 334 area code, including, but not limited to:
- Boylston call center
- Prattville call center
- Millbrook call center
- Wetumpka call center
- Tuskegee call center
Testimonials
"We had worked with numerous call centers in the past and we could never find a service that was able to keep both the patients and the physicians happy until we began using CMS."
The CMS Difference
- Worldwide Service Available
- Service Available 24/7/365
- Highly Trained Domestic Agents
- HIPAA Compliant
- Secure Midwest Location
- Failsafe Back Up Systems
- 100% Customizable
- Every Call is Recorded
- Emailing / Text Messaging / Paging
- Website & Work Ticket Integration
- CRM Integration
- Voicemail Integration
- & More
Get started! Your customized, cost-saving, business generating call center is just a few clicks away.