Careers

Thank you for your interest in our job opportunities. Below you will find information to help you get to know us better and to help you understand your opportunity at CMS.

Call center operators at Continental Message Solution (CMS)

A People Driven Company

We are a people driven organization. For over 47 years we have prided ourselves on hiring, promoting, and retaining only the highest quality personnel. We recognize that our organization is only as good as our personnel, and it shows in our commitment to our staff. We give our staff an opportunity to start a career. We aren't an organization that wants to be just another job. We have over 100 employees, including 3 individuals with over 40 years of tenure, 2 with over 30, and numerous staff members that have been with us over 10 years.

We are able to succeed as a company because our employees offer the same high level of commit to CMS as we do to them.

From Our Team

I first came to CMS after being laid-off, my previous employer had sent their call center jobs overseas and I was left unemployed. CMS welcomed me in and gave me steady work that I needed. I started as an Inbound Agent, but the company was growing and that growth opened up opportunities. Promoting from within and utilizing the talents of all of its employees is a hallmark of how CMS does business, and before long I was promoted. I’m the Information Resources Liaison for the company, managing our documentation and internal processes, with my finger on the pulse of CMS.

Brian D., Wiki Administrator

Frequently Asked Questions

  • Who is CMS? +

    Incorporated in 1967, and located in downtown Columbus, CMS provides services worldwide and has seen growth of over 400% in the last 8 years alone.The simplest way to define our organization is to say that we offer outsourced call center services. Our call center services including customer service, emergency service, ethics and compliance hotlines, order processing, attendance hotlines, IVR, and much more. All of our services are inbound, and we don’t offer any telemarketing, collections, or cold-calling services.
  • Why do businesses choose CMS? +

    To be successful, a company must have strong customer service. We are customer service experts and provide organizations with 24/7 customer support services at a fraction of the cost of maintaining internal staffing to perform the same processes. Organizations utilize our services to increase sales, increase customer satisfaction, focus their personnel, and decrease client attrition. We offer great value to any size business in any industry.
  • Who will I represent when working for CMS? +

    We have the great honor and privilege to represent over 2000 organizations worldwide including Volvo, Kraft, Kellogg, Milwaukee Tools, Jack Daniels, & Kroger. Our clients range from 1-employee start-ups to Fortune 100 organizations.These organization have the confidence and belief in CMS to trust us with their most valuable asset; their customers. We take this privilege seriously and only hire the best people, invest in the best technologies, and offer high impact cost-affordable solutions. Our services are designed to help businesses startup, help small businesses compete, and allow businesses to be competitive. Any organization to be successful must have strong customer service and cannot afford to miss an opportunity to land their next great client.
  • What are examples of calls I will process at CMS? +

    The calls you process will vary daily. You’ll be trained to represent every client of CMS and calls are assigned to the next available CSR. No two days at CMS are ever the same. On one call you may assist a patient with cancer that is reacting poorly to chemotherapy and on the next call you may assist a customer of an IT company that is having a technical issue. Every call you process provides you with a chance to make a positive impact on the callers and our clients.
  • What are the requirements to work at CMS? +

    We are seeking self-motivated, professional, adaptable and personable with good attendance that are able type at least 35 WPM. Strong written and verbal communication skills are a must. We require employees to work at least one weekend day and some holidays.
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From Our Team

Since I’ve started working at CMS I have grown not only as a person but as an employee. When the company started the Employee of the Month program, I was the first recipient. I am proud to work here. I appreciate working for a company that respects, acknowledges, and rewards my hard work and dedication. Going forward I know that I can only get better and that CMS will provide a path for me to do so.

Rockelle L., Customer Service

Why Should I Work for CMS?

Feel Great. You will help businesses and people on a daily basis. We make businesses better. We help businesses compete. We create opportunities. We provide valuable services for clients and their customers.

Knowledge. You will learn more working at CMS about various industries, business processes, and customer service then from any other job. You will work for a diverse range of organizations performing a number of different functions. You’ll understand business needs and customer service at a level you never would have previously believed.

Opportunity. CMS promotes almost entirely from within. Over 95% of our departmental and managerial staff stared out as a CSR and earned a higher position. Your contributions are recognized. Individuals have earned promotions in less than 3 months. If you perform well you will succeed.

Peace of Mind. Perform well and you’ll never have to worry about your job. In our 47 years in business we’ve never had a single layoff.

Flexibility. Being open 24/7 and providing remote work opportunities means we can work with most schedules. Our needs vary and we will compare your schedule needs to our staffing needs and find a good fit. Once you are fully trained you are able to work from home.

Compensation. We offer a competitive starting wage, performance incentives, paid time off, annual performance increases, and health and dental benefits.

From Our Team

After joining CMS almost 8 years ago as an inbound customer service representative, my supervisors and managers identified my proficiency with technology and set me on a track within the company to become more involved. Over the course of my career at CMS, I have held roles as a supervisor, account programmer, network administrator, and my current role as Senior IT Manager. Along the way, I have been coached in supervisory and management techniques as well as received training and hands-on learning experience for the latest technologies available in the market. CMS has enabled and supported my professional growth in ways that no other company has been able to offer.

Patrick L., Senior IT Manager

If you feel that you would be successful and we are the right organization for you after reviewing the information below, please apply below. We look forward to the opportunity to work with you!

Select Position:

Inbound Customer Service Representative (CSR) - Columbus, Ohio

Supervisor in Training - 2nd Shift - Columbus, Ohio

Benefits & Incentives

CMS offers the following benefits and incentives package:

  • Holidays paid at 1 ½ times the associates regular pay rate
  • Paid Time-Off
  • Free Downtown Parking
  • Health, Life, and Dental Insurance
  • 401-K Plan
  • Quarterly Perfect Attendance Bonus Program
  • Employee Referral Bonus Program
  • Sales Lead Incentive Program

Directions & Parking

CMS map