CMS provides a full suite of e-commerce call center services, giving online businesses the professional telephone presence they need to take orders and support customers around the clock. Although e-commerce gives retailers the ability to operate with little staff or overhead, the need for traditional customer service remains. Instead of relying solely on the web for communicating with customers, our e-commerce call center allows web retailers to offer live telephone support 24 hours a day.
With e-commerce service from CMS, your business gains access to a call center available 24-7 to answer live and work as an extension of your business. Unlike the high expense associated with hiring employees or operating an internal call center, our agents are only paid while working on your behalf. By partnering with CMS, you can provide the courteous and helpful support your customers expect at a price you can afford.
Publish a phone number on your website and have every call is answered live. Our e-commerce answering service is there for you 24 hours a day.
You don't need an office and front desk to project a professional image. Our receptionists can answer in the name of your brand and route calls anywhere you like.
Many customers still prefer telephone customer service. We can handle all of the customer service phone calls originating from your website.
Website error? Customer can't get online? Offering a catalog? We can process orders by phone 24x7, even if your store is offline.
Most e-commerce websites aren’t household names or established brands. With new storefronts popping up every day and the fear of online fraud ever present, existing online retailers face a considerable challenge when it comes to building credibility amongst potential customers. By establishing an e-commerce call center though CMS, your online business can instantly provide a level of comfort to customers that other websites lack, increasing your conversion rate and boosting revenue.
Not everyone is accustomed to ordering items over the Internet. For traditional customers who prefer to speak with someone, our e-commerce call center is able to assist. And you don't have to hire employees or break the bank. Instead, our helpful agents can place orders directly over the phone by navigating your existing website, eliminating the need for software and giving customers the option to order by phone whenever it's convenient. We can also take orders manually in the event of a website outage, eliminating downtime and ensuring your shop is always open for business.
Our e-commerce call center services are 100% customizable to meet the needs of your operation. From the way our agents answer your line to the level of customer service they are able to provide, everything can be configured to your specifications. If you want agents taking messages so you can process orders yourself, they can do so. If you want agents taking orders on your website, accessing your CRM, providing shipping confirmation numbers, and processing returns, they can do that too. Whichever level of call center outsourcing your e-commerce company is looking to achieve, we can work with you to accomplish it.