Live Answering Services 
Call Center Services Contact our sales team
800.369.8908
Our compassionate, reliable operators are the trusted voice of funeral homes nationwide. Funeral home answering services from CMS are an affordable solution for operations looking to maintain constant availability without expanding their staff or implementing an impersonal communication system.
Your calls are too important to not be answered every time
The sensitivity of your calls often requires immediate attention. Funeral home answering services from CMS support your calls after hours, during showings and services, or when you're on another call. Empathetic staff is available to speak with grieving family members, friends, and loved ones. Whether it is a death notification, someone asking for showing times, or recommending floral arrangements, our staff is available to handle the call 24/7.
Additional information
Having worked with numerous funeral homes over the last 25 years, agents understand the level of care and detail required by your callers. Funeral arrangements are usually the last thing someone wants to deal with after a loved one passes. CMS has developed 100% customized funeral home answering services to help you celebrate the life of the deceased without having to worry about answering the phone.
Services include:
Even though your office is closed, customers may still encounter an urgent issue that needs your immediate attention. Meet their needs by providing after-hours answering service through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on-call so your customers' needs are handled in the shortest possible time frame.
In this highly competitive marketplace, it's vital that your callers reach a live person quickly. Our virtual receptionist service provides you with multiple call center operators to help all of your callers simultaneously.
Customer retention is vital to your company's longevity. It is more cost effective to retain current customers than to acquire new ones. You can increase customer satisfaction by providing a 24/7 live telephone answering service, all without drastically increasing your payroll and operating costs.
There is no substitute for live answering
Providing answering services to funeral homes nationwide, CMS is the solution for all of your communication needs, increasing your revenue by giving callers a live contact 24/7. Our services are provided without a huge upfront cost or long term commitment.
Customized specifically for you
Through our advanced scripting software, we are able to offer 100% account customization. Each high priority death notification will be dispatched to the appropriate on-call and will continue to be sent until someone is reached, giving you the quickest response times in the industry.
Peace of mind
Losing the ability to communicate with families or the morgue for even one day can be harmful to a funeral home's reputation, not to mention the bottom line. If you lose your power or telephone system, experience a weather emergency, or encounter a natural disaster, our funeral home call center agents will be available. Your business needs to be prepared for the worst.
Every call is recorded and time-stamped, so you know when each call comes in and when your personnel respond to each page, text message, or email.
- Stability45 years of providing 24/7 call center solutions to businesses worldwide.
- QualityHighly trained, USA based agents delivering great customer experiences.
- CustomizationPersonalized solutions built to the needs of your organization.
Online Tools Included
Enhanced reporting, call tracking, and on-call scheduling software come standard.
Testimonials
"We have contracted with CMS for over 3 years to help us with our emergency maintenance calls...and would recommend them to any organization that needs a property management answering service."
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