When technology misbehaves it’s bad for business. From minor issues to all-out IT disasters, the most common complaint is frustration. Who to call and how hard it is to reach a live person. As users, most of us admit to having a love-hate relationship with technology. We view our technology dependency as both a blessing and a curse. Even when business is booming for manufacturers, developers and IT consultants, the innovation and invention driving success is often at odds with customer service that keeps customers happy and loyal.
CMS technology solutions handles calls like your third-party IT department. We enable you to keep working and creating while we care for your customers. Everything from Tier 1 troubleshooting to on-call support; creating work tickets, manning your 24 Hour Help Desk and more. CMS ensures that superior customer service is delivered in less time and at a lower cost, without hiring additional staff.
Ensure that every call is answered professionally with protocol tailored to your needs and without disrupting doing what you do best.
We screen incoming calls and keep your customers happy while appropriately routing them saving everyone time and building good will.
A customer's priority is to get help and CMS delivers it. Instead of a recorded message, a calm and sympathetic live voice answers ready to help.
As your Tech Support department, we screen calls using crafted scripts, open work tickets, route calls, follow-up and integrate with your existing systems.
We coordinate your 24 Hour on-site support commitments by screening and routing calls, and dispatching on-call techs with a record of every transaction.
24 Hour staffing to assess, process and respond to system alerts with immediate response to critical situations. CMS helps you avoid costly communication failures.
CMS customizes our cost-effective after-hours tech support with live answering services and a suite of IT call center solutions specificaly for your needs. Our solutions are scalable and provide support for managed service providers, consultants, software developers, IT engineers and more.