Medical Answering Service

Remaining available to your patients is critical to the success of your practice. CMS medical answering services allow healthcare providers to effectively coordinate their after hours care without drastically increasing costs or burdening existing staff.

Medical doctor answering service

The CMS difference

Partnering with hundreds of medical facilities and every type of specialty, CMS has over 40 years experience providing medical answering services. Our services are designed to meet your needs and can be customized for practices of all shapes and sizes, whether you have one physician needing after hours support or multiple offices requiring 24 hour live answering.

Known for excellent customer service, highly trained agents, and advanced technical capabilities, CMS is a fully HIPAA compliant call center working with hundreds of medical practices across the country.

 

We can help your practice run more efficiently through a multitude of customizable, on-demand call center services, including:

Emergency Medical Answering Service

Even though your office is closed, patients may still encounter an urgent issue that needs your immediate attention. Meet your patients' needs by providing after-hours emergency answering service through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on-call so your patients' concerns are addressed in the shortest possible time frame.

Medical Virtual Receptionist Service

In this highly competitive marketplace, it's vital that your callers reach a live person quickly. Our virtual receptionist service provides you with multiple call center operators to help all of your callers simultaneously.

Medical Customer Service

Patient retention is vital to the longevity of your practice. It is more cost effective to retain current customers than to acquire new ones. You can increase patient satisfaction by providing a 24/7 live telephone answering service, all without drastically increasing your payroll or operating costs.

Medical Appointment Scheduling

Give your patients the ability to conveniently schedule 24/7. Your patients have busy lives and may not always be able to schedule when your office is available. Give them great customer service by allowing them to schedule anytime they want, and not interrupt your busy work day. CMS can integrate with your calendar schedule system or completely customize our interactive online scheduling system.

Medical Appointment Reminders

Keep your calendar full and your patients happy with appointment reminders. This service is great for helping your busy patients remember their appointments, all while your staff enjoy one less interruption.

Medical Call Off Lines

The CMS Call-Off Line allows your organization to track and record each employee call off through one central location. CMS can instantly inform any and all critical personnel for each call-off including supervisors, managers, payroll, and HR. Instant notification keeps everyone up-to-date on who should be at work and helps prevent downtime or work stoppage by giving management enough time to rearrange staff or bring in a replacement.

No unnecessary interruptions

How many times have you received a non urgent call that interrupts your personal life or family time? Our medical answering software and professional call center agents screen all calls to ensure physicians only receive the calls that qualify as urgent.

Through our advanced medical scripting software, we are able to offer 100% account customization. Each high priority/emergency call will be dispatched to the appropriate on-call physician and will continue to be sent until someone is reached, giving your business the quickest response times in the industry.

Peace of mind

Losing the ability to communicate with patients for even one day can be crippling to a practice. If you lose your power or telephone system, have a weather emergency, or experience a natural disaster, our medical answering service will be available. Your business needs to be prepared for anything.

Every call is recorded and time stamped, so you know when each call comes in and when your on-call responds to each page, text message, or email.

There is no substitute for a live person

Serving over 1,000 physicians nationwide, CMS is the medical call center solution for all of your live answering needs, reducing the possibility of any lawsuit by giving your patients' a live telephone contact 24/7, all without a huge upfront cost or long term commitment.

Why CMS?

Based in USA

Staffed by Native English speakers. We've never outsourced a call overseas and never will.

Friendly Service

Friendly, highly trained agents delivering great customer experiences.

100% Customizable

Personalized solutions built to the needs of your organization. 

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Testimonials

"We had worked with numerous call centers in the past and we could never find a service that was able to keep both the patients and the physicians happy until we began using CMS."

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