Call Center Services for Property Management

Improve the resident experience through superior customer service.

Property management call center services from CMS give property managers the technology and staffing they need to reduce daily distractions and efficiently handle their calls, improving the resident experience without increasing costs.

Regardless of your size, being inundated with phone calls can be a major distraction. From maintenance requests to new tenant inquiries, there always seems to be callers requesting your attention. Our call center solutions for property managers are designed to relieve you of this constant burden without impacting your customer service, delivering personalized call center experiences that keep residents smiling. By only paying for the time spent handling your calls, our services are a cost-effective way to handle phone calls for your communities.

Modern apartment building
 

Comprehensive Solutions Personalized for Your Properties

Have every phone call answered live. Every community, every resident, every time. All following your specific instructions.

Prepare for property management emergencies with a 24 hour hotline designed to ensure every urgent call is promptly dispatched.

Maintain office hours even when you're out of the office. Our property management virtual receptionists answer and route calls as if they were on-site.

Easily accept, document, and process property maintenance calls with a centralized hotline. Establish rules and processes for every routine maintenance issue.

Create a barrier between your office and on-call staff with an after-hours answering service. We answer live even whenever your office is closed.

Schedule showings and new tenant appointments without sitting in front of your phone all day. Our agents can manage the calendar on your behalf.

 

Personalized to Meet Your Needs

Each of our property management call center services is customizable to your needs. The way we answer the call, the questions we ask, the information we provide and gather on your behalf - all of our actions are based upon your instructions. From simple message taking during office hours to more advanced database integration for looking up property information, we have the capabilities to meet the needs of your property management organization.

Professional, US Based Customer Service, 24x7

Despite being available for a fraction of what it would cost to hire your own employees, our property management call center is staffed with highly trained, US based agents. Instead of outsourcing your call center overseas and sacrificing quality, we allow you to take advantage of the benefits and give up nothing. Operating 24 hours per day, 365 days a year, our call center is always available to handle your calls. Whether you are in need of a call center after hours, during the day, or on demand when your office is busy, we always have staff available.

Selected Examples of Who We Serve