Commercial service call center solutions from CMS provide service organizations with the crucial communication tools they need to run a leaner, more productive operation.
Customers will choose the first company they can reach regarding their after-hours needs. Whether you lease equipment and vehicles or provide service and support, if you don't answer, that customer will find someone else. Over 60% of after-hours calls generate significant revenue for service providers. If you don't utilize a commercial service call center from CMS, you're losing business.
Serving hundreds of commercial companies from equipment rental and sales, vending products and support, commercial chemical providers, and major beverage distributors, CMS has all of your communication needs covered with 100% customizable call center services, including:
Even though your office is closed, customers may still encounter an urgent issue that needs your immediate attention. Over 60% of after-hours calls generate significant revenue and often require immediate attention. Meet your customers' needs by providing after-hours emergency answering service through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on-call so your customers' needs are handled in the shortest possible time frame.
In this highly competitive marketplace, it's vital that your callers reach a live person quickly. Our virtual receptionist service provides you with multiple call center operators to help all of your callers simultaneously.
Customer retention is vital to your company's longevity. It is more cost effective to retain current customers than to acquire new ones. You can increase customer satisfaction by providing a 24/7 live telephone answering service, all without drastically increasing your payroll and operating costs.
Give your customers the ability to conveniently schedule 24/7. Your customers have busy lives. Give them great customer service by allowing them to schedule anytime they want, and not interrupt your busy work day. CMS can integrate with your calendar schedule system or completely customize our interactive online scheduling system.
Keep your calendar full and your customers happy with appointment reminders. This service is great for helping your busy customers remember their appointments, all while your employees enjoy one less interruption.
The CMS Call-Off Line allows your organization to track and record each employee call off through one central location. CMS can instantly inform any and all critical personnel for each call-off including supervisors, managers, payroll, and HR. Instant notification keeps everyone up-to-date on who should be at work and helps prevent downtime or work stoppage by giving management enough time to rearrange staff or bring in a replacement.
Over 40 years of experience working with all sizes of commercial service providers has given CMS the industry knowledge and expertise to help your company grow without a large expense or a long-term binding contract.
Through our advanced scripting software we are able to offer 100% account customization. Each high priority/emergency call will be dispatched to the appropriate on-call tech and will continue to be sent until someone is reached, giving your business the quickest response times in the industry.
Losing the ability to communicate with your customers for even one day can be crippling to a business. If you lose your power or telephone system, have a weather emergency, or experience natural disaster, our service call center will be available. Your business needs to be prepared for disaster.
Every call is recorded and time-stamped, so you know when each call comes in and when your technician responds to each page, text message, or email.
Our function at CMS is to increase your company's revenue. We do this by providing reliable, quality call center service to all customers.