Information Technology Call Center Solutions, IT Help Desk
Is downtime acceptable for your customers?
System failure or service interruption can result in critical data loss, stoppage in production, or dangerous work conditions. It can cost your customer thousands of dollars. When emergencies happen, your customers need a reliable way to reach you immediately. CMS has call center staff available 24/7/365 for these situations. Our highly trained agents are ready to respond to emergencies to ensure crucial personnel are notified. Each urgent issue is handled in the shortest possible time frame. In addition to live telephone answering, your account can be setup to receive e-mails automatically generated from your equipment. Your personnel can be notified before your clientele are even aware there is an issue.
The competitive edge
The IT industry is more competitive than ever before. Your competition is not just down the road or in the same city, but worldwide. Differentiate yourself from your competition by providing live, professional answering services 24/7. Give your company the competitive advantage by using our 40 years of industry experience to enhance your customer's experience.
Customized services include (click to expand):
Even though your office is closed, your customers or potential customers may still encounter an urgent issue that needs your immediate attention. Over 60% of after-hours calls generate significant revenue for various types of businesses and often require immediate attention. Meet your customer's needs by providing after-hours emergency support through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on call so your customer's needs are handled in the shortest possible time frame.
In this highly competitive marketplace, it's vital that your callers reach a live person quickly and not an automated voice recording. CMS virtual receptionist service provides you with multiple operators able to help all of your callers at the same time. Agents answer incoming calls as if they were sitting in your lobby and are only paid while working directly for you.
In this highly competitive economy, customer retention is vital to your company's longevity. It is much more cost effective to retain current customers than to acquire new ones. You can increase customer satisfaction by providing your customers with 24/7 live telephone support without drastically increasing your payroll and operational costs.
Give your customers the ability to conveniently schedule 24/7. Your customers have busy lives. Give them great customer service by allowing them to schedule anytime they want, and not interrupt your busy work day. CMS can integrate with your calendar schedule or customize our interactive online scheduling system.
The CMS Call-Off Line allows your organization to track and record each employee call off through one central location. CMS can instantly inform any and all critical personnel for each call-off including supervisors, managers, payroll, and HR. Instant notification keeps everyone up-to-date on who should be at work and helps prevent downtime or work stoppage by giving management enough time to rearrange staff or bring in a replacement.
Peace of mind
Customized call center scripting will assure that every emergency or priority call is handled in the quickest, most efficient way possible. Non-emergency calls can hold for the next business day. An after-hours escalation process will be developed per your specifications, ensuring that critical issues do not cause a delay in resolution. The outsourced answering services provided by CMS are designed specifically for the needs of your organization.
Available when you need us most
Losing contact with your clients or on-site staff can be extremely costly. If you lose your power or telephone system, experience a weather emergency, have a sick employee, or encounter a natural disaster, our call center will be available. Our secure Midwest location has back-up power and telephony.
For more information on IT help desk services and technology call center solutions, contact CMS anytime online or call 800.369.8908.
To view the variety of live answering and call center services that CMS provides, please visit our homepage.
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