Medical Answering Service

The CMS difference

Partnering with hundreds of medical facilities and every type of specialty, CMS has over 40 years experience providing medical answering services. Our services are designed to meet your needs and can be customized for practices of all shapes and sizes, whether you have one physician needing after hours support or multiple offices requiring 24 hour live answering.

Known for excellent customer service, highly trained agents, and advanced technical capabilities, CMS is a fully HIPAA compliant call center working with thousands of medical practices across the country.

We can help your practice run more efficiently through a multitude of customizable, on-demand call center services, including (click to expand):

Emergency Medical Answering Service

Even though your office is closed, your patients may still encounter an urgent issue that needs your immediate attention. Meet their needs by providing emergency call center support through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on-call so your patients' needs are handled in the shortest possible time frame.

Virtual Receptionist

In this highly competitive marketplace, it's vital that your callers reach a live person quickly. Our virtual receptionist service provides you with multiple call center operators to help all of your callers simultaneously. Live agents answer incoming calls as if they were sitting in your lobby and are only paid while working directly for you. With our trained agents answering your phones, in office staff will be able to perform the tasks that you hired them to do.

Customer Service

Customer retention is vital to your company's longevity. It is much more cost effective to retain current customers than to acquire new ones. With medical answering services from CMS, you can increase customer satisfaction by having a professional operator available 24/7. This can be done without drastically increasing your payroll or operating costs.

Appointment Scheduling

Give your patients the ability to conveniently schedule 24/7. Your patients have busy lives. Give them great service by allowing them to schedule anytime they choose, without interrupting your busy work day. CMS can integrate with your calendar schedule system or provide a completely customized solution via our interactive online scheduling system.

Appointment Reminders

Keep your calendar full and your patients happy with appointment reminder services from CMS. This medical call center service is great for helping your busy customers remember their appointments while simultaneously decreasing your employees' daily interruptions.

Call-Off Line

The CMS call-off line allows your organization to track and record each employee call-off through one central location. Our medical call center staff can instantly inform any and all critical personnel for each call-off including supervisors, managers, payroll, and HR. Instant notification keeps everyone up-to-date on who should be at work and helps prevent downtime or work stoppage by giving management enough time to rearrange staff or bring in a replacement.

No unnecessary interruptions

How many times have you received a non urgent call that interrupts your personal life or family time? Our medical answering software and professional call center agents screen all calls to ensure physicians only receive the calls that qualify as urgent.

Through our advanced medical scripting software, we are able to offer 100% account customization. Each high priority/emergency call will be dispatched to the appropriate on-call physician and will continue to be sent until someone is reached, giving your business the quickest response times in the industry.

Peace of mind

Losing the ability to communicate with patients for even one day can be crippling to a practice. If you lose your power or telephone system, have a weather emergency, or experience a natural disaster, our medical answering service will be available. Your business needs to be prepared for anything.

Every call is recorded and time stamped, so you know when each call comes in and when your on-call responds to each page, text message, or email.

There is no substitute for a live person

Serving over 1,000 physicians nationwide, CMS is the medical call center solution for all of your live answering needs, reducing the possibility of any lawsuit by giving your patients' a live telephone contact 24/7, all without a huge upfront cost or long term commitment.

For more information on our medical answering service and a no obligation quote, contact CMS anytime online or call 800.369.8908.

To view the variety of live answering services and call center solutions that CMS provides, please visit our homepage.