Call center has been key post-storm communication hub as utility companies, doctor's offices, service contractors, and other local businesses experience outages and increased call volume.
COLUMBUS, Ohio July 2, 2012 - When power outages began affecting Central Ohio Friday afternoon, 24 hour call center and answering service Continental Message Solution (CMS) was buzzing with activity, handling calls for hundreds of local businesses. As offices closed and customers began reaching out for assistance, the center played a pivotal role keeping parties connected.
Columbus based Business Process Outsourcing Service Provider recognized again by the Association of TeleServices International (ATSI)
COLUMBUS, Ohio June 24, 2011 – CMS Customer Solutions is honored to announce their 10th consecutive Award of Excellence. It is awarded annually to top performers in the telecommunications, call center and answering service industry in recognition of outstanding quality assurance and customer service.
Continental Message Solutions is proud to announce another year of sponsorship for the Central Ohio Primary Care Physician's 3rd Annual Run 4 The Health Of It.
August 10, 2010, Columbus, OH – CMS will gladly be a sponsor of the COPCP 3rd annual Run for the Health of it, 4 mile run/walk and kid's fun run. This event is designed to raise money for the families and individuals of Central Ohio who are underserved, due to financial reasons or other hardships. It will take place on Labor Day, September 6, 2010, on the paved pathway through the Westerville Sports Complex and Heritage Park.
Continental Message Solutions provides 24/7 live answering support to investors using OpenRoad software from RealeFlow
Columbus, Ohio June 28, 2010 – RealeFlow and CMS announce their partnership, created to provide investors support combining 24/7 live intake answering and an integrated CRM module for organizing leads. CMS is a 24/7 call center currently working with hundreds of real estate investors and are the preferred provider of communication solutions and customer support for many of the industry's top organizations, now including RealeFlow.
CMS is striving to expand the demographics of its call center services and has promoted Phillip Johnson to assist in the expansion into international market.
COLUMBUS, Ohio June 18, 2010 – Continental Message Solutions, provider of answering and call center services, today announces the promotion of Information Technology personnel Phillip Johnson to the position of International Business Development Analyst. Mr. Johnson will be responsible for analyzing the degree in which CMS can develop business in international markets. He will be in charge of ensuring that markets worldwide know about and are utilizing the 100% customizable services provided through CMS.
Call center and answering service, quality assurance and customer service is recognized by the Association of TeleServices International (ATSI)
COLUMBUS, Ohio June 3, 2010 – CMS is pleased to announce that it has won the ATSI Award of Excellence, for the 9th consecutive year, at ATSI's Annual Convention in San Diego on May 14, 2010. The Award of Excellence is awarded annually to top performers in the telecommunications, call center and answering service industry in recognition of outstanding quality assurance and customer service.