Call center and answering service, quality assurance and customer service is recognized by the Association of TeleServices International (ATSI)
COLUMBUS, Ohio June 3, 2010 – CMS is pleased to announce that it has won the ATSI Award of Excellence, for the 9th consecutive year, at ATSI's Annual Convention in San Diego on May 14, 2010. The Award of Excellence is awarded annually to top performers in the telecommunications, call center and answering service industry in recognition of outstanding quality assurance and customer service.
CMS is regarded as one of the top outsourcing call centers in North America for providing outsourced customer and emergency call center services. With a score of 93.3%, CMS obtained their highest score to date.
"Our agents are strategically trained to handle all of the challenges supporting various industries entails," says Beau Hamer, President of CMS. "All of our services are fully customized for specific industries and clients. We are proud that the hard work of our entire organization has, once again, earned national recognition."
Over a six month period CMS was scored anonymously in areas including: client and industry knowledge, courtesy, accuracy and overall quality of service. CMS has been awarded the Sapphire Award for 9 consecutive years of outstanding support, well above the minimum required service levels.
Continental Message Solutions is headquartered in Columbus, Ohio and was founded in 1967. CMS provides fully customized support worldwide to organizations in the IT, Healthcare, Property Management, Attorneys, HVAC/Plumbing, Retail, Funeral Homes, and various other industries. Services include 24/7/365 customer and emergency service, virtual receptionist, retail & order support, call-off lines, wake-up calls and are specifically designed to increase efficiency and revenue while reducing organizational costs.
Richard Titus, Director of Operations
Continental Message Solution, Inc.
41 S. Grant Ave.
Columbus, Ohio 43215