Constant availability is expected in today's marketplace. After hours answering service from CMS provides you with the professional live operators you need to handle your calls after hours, without the expense of hiring additional staff.
Over 60% of after-hours calls generate significant revenue for various types of businesses and often require immediate attention. If that customer can't reach your company live, he or she will call your competition. If you don't have after hours answering services from CMS, you're losing revenue and the opportunity to improve or develop long term customer relationships.
It is ten times easier to keep a current customer than to acquire a new one. An after hours answering service helps you build a loyal customer base because they know you're available when they need you most. They never have to worry about whom to call after hours.
Our after hour answering services are customized to meet your business needs. Our software allows us to script exactly what you would like us to say to your callers, from the way we answer the line to the way we say goodbye.
Your account can be structured to function as your office does during business hours, taking messages and routing them to the appropriate parties, relaying and dispatching urgent calls, and aiding customers with routine tasks such as appointment scheduling. If you only wish to handle specific concerns after hours, your account can be set up to filter out non-pertinent calls.
Our after hours answering service staff learns the ins and outs of your account so that general questions can be answered quickly. Once the call is completed, any message taken is delivered to you based on your specific instructions.
Over 40 years of providing after hours answering service gives CMS the industry knowledge and expertise to help your company grow. Available without a large expense or long-term contract, our services are flexible and designed to supplement your existing operation.
After hours answering ensures that your customers always have a way to reach your business. With their busy lives and hectic schedules, they'll appreciate being able to reach you around-the-clock. The CMS agents responsible for answering your calls after hours act as an extension of your office, so you can rest assured that customers always receive the courteous level of service they deserve.