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Instead of sending callers to voicemail, our message taking service allows every call to be answered and processed by a live operator. Messages are taken based off of scripting that you put into place and delivered per your instructions.
Customers would rather speak with a human being than an automated system or voicemail recording. By using CMS as your message taking service, you can provide your callers with this personal level of service while continuing to keep down costs. Customers used to leaving voicemails will certainly notice the difference, and your bottom line will reap the rewards.
Only charging you for the time spent handling your calls, message taking from CMS is affordable and within the budgets of most small businesses. With our sales team guiding you through the setup process, it is also an extremely easy way to add professional telephone answering to your operation. No employees to train or payroll to deal with, just forward your lines and we take things from there.
Our message taking answering service allows you to develop custom scripting that meets the needs of your business. If you need to gather specific information from different parties, our system can be configured to filter these calls and then present agents with the appropriate message scripting. This ensures that the messages you receive are complete.
Messages taken on your behalf can be delivered to you in any number of ways, including email, text message, fax, online, or phone call. We can deliver messages to you individually as they are taken, or combine them into a log that you receive throughout the day. Multiple delivery options can be used simultaneously, and messages can be distributed to different personnel based on their subject or priority.
All of the answering service operators employed by CMS are skilled customer service professionals. We treat your telephone calls as our own and answer every call with a smile. By utilizing our staff as your message taking service, you ensure that every caller is greeted in a courteous manner and that your business is always putting its best foot forward. Our function at CMS is to improve the level of customer service you are able to provide and thereby make your business money.
Enhanced reporting, call tracking, and on-call scheduling software come standard.
"We had worked with numerous call centers in the past and we could never find a service that was able to keep both the patients and the physicians happy until we began using CMS."