Our receptionist answering service provides businesses with friendly and professional live receptionists to answer calls and work virtually as an extension of their office.
Receptionist answering service from CMS is the perfect solution for businesses looking to maintain a professional office presence without the expense of hiring additional staff. Our answering service receptionists answer calls in the name of your organization and handle them based upon your specific instructions. Calls can be screened and transferred live to the appropriate party or voicemail box, and messages can be taken and sent via email, text, fax, page, or direct phone call.
Using a receptionist answering service is a customer friendly way of handling office calls, one that provides callers with a live person to speak with instead of a voicemail message or automated machine. Callers reaching our professional receptionists will appreciate your customer service oriented approach and enjoy communicating with your organization, resulting in improved relationships, referrals, and increased revenue.
CMS receptionist answering services is a 24-7 solution so our staff is always available to answer your calls, whether it’s during business hours, after your office closes, or 24 hours a day. Using a simple call forwarding process, your business can forward your office lines at any time and our virtual receptionists will be prepared to start answering on your behalf.
In order to work seamlessly as an extension of your office, our receptionist answering service is 100% customizable and is configured to your exact specifications. Scripting can be developed to fit the nature of your business, and different procedures can be used based upon the time of day or type of call. If you need specific information gathered for service inquiries and other information gathered from vendors, or calls after hours sent to voicemail but transferred to you directly during the day, our service can handle it.