Call Center Outsourcing Services

Our call center outsourcing services blend customer service excellence with technological innovation, resulting in cost effective, fully integrated solutions designed to add value and improve your bottom line.

Appointment Scheduling

A full calendar without the distractions.

Appointment Reminders

No more missed appointments.

Business Process Outsourcing

Your business processes at a lower cost.

Call-Off Lines

Record and track employee attendance.

Customer Service

Courteous and friendly customer service.

Help Desk

An affordable first line of support.

Order Taking

Helping your customers place orders.

Voicemail

Professional, customized voicemail boxes.

All call center services

 

Custom call center services

CMS understands that every business is unique and that our featured call center services will not always be a perfect fit. This is why CMS is dedicated to providing 100% customizable call center services that can meet the needs of any business. CMS can create a custom solution regardless of how simple or complex your needs are. We accomplish this by utilizing a combination of cutting-edge technology, traditional telephone answering services, highly trained customer service agents, internet and website integration, and voicemail services.

All custom solutions are designed to grow a loyal customer base and increase your company’s revenue without the large added expense of hiring additional staff or investing in unproven software. CMS has provided outsourced call center services and live answering solutions to both Fortune 100 corporations and small, family owned businesses.

Extensive call center experience

CMS has worked with clients in every major industry and understands the diverse needs of different organizations, from the metal and alloy industry to property management corporations. Over 40 years of communication and technology experience allows us to provide 100% customized solutions, whether you’re looking for a virtual receptionist, emergency support call center, or a tech support center to help your users troubleshoot problems.

Worldwide call center support

If you're looking for a professional call center that provides telephone answering services in your area, look no further. Our superior technology allows us to provide our award-winning call center services to clients anywhere in the world.

Call center service highlights

Below is some additional information on the call center outsourcing services that we provide and how they can help you run a better operation.

Overflow call center

Eliminate repeat calls with our overflow call center services. Our overflow call center agents can provide information about office hours, holiday schedules, events and more when you are unavailable or are receiving a large amount of calls. Is your company losing business due to lost or missed calls? CMS has a solution for that. Don't hire addition staff to take your calls, Continental Message Solution's overflow call center provides professional answering services to fit your businesses needs. Employing our CMS overflow call center will allow your employees to focus on important task, making your business more efficient. CMS will take your calls and deliver them to you as a page, phone call, fax, text message and more allowing you to attack task as needed.

After-hours call center

Businesses with after hours accessibility are the market leaders in the service industry. Our after hours call center services will make your business available 24 hours increasing your potential for high profits. Every business can use an after hours answering service to allow more flexibility in their business hours to meet client or customer needs. An after hours call center can take urgent messages for your company and relay them immediately to you or take a message and send it to you when your office re-opens, depending on your specific criteria.

24-7 call center

Businesses of all shapes and sizes can benefit from our 24-7 call center. Constant availability not only builds goodwill amongst customers, who appreciate being able to reach a live person 24 hours a day, it also increases revenue potential. Instead of only accepting new business during a small window of time each day, your business can be open 24-7, ready to take on new opportunities whenever they may arise.

Next Step

Request a free, no obligation quote for your organization.

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Features

  • 24 hour call center
  • Live operator answering
  • Based in United States
  • 100% customized accounts
  • Web-based tools
  • Website & software integration
  • Per minute pricing

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Testimonials

"The company I work for has been using CMS for the last 4+ years, and I cannot praise them enough. Their front line operators do a great job for our customers, their customer service is quick to respond to all of my requests, and they are technically innovative."

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