Providing superior customer service solutions since 1967, CMS is the customer service outsourcing partner of choice for organizations looking to effectively lower their costs without jeopardizing customer satisfaction.
In this highly competitive economy, customer retention is vital to your company's longevity. It is more cost effective to retain current customers than to acquire new ones. Customers are more likely to explain their issues to a live customer service call center representative than an answering machine, and a customer service call center provides the most cost-effective solution. Urgent messages can be sent immediately via text message, page, email, fax, or a direct call to the appropriate personnel. To ensure each issue is handled in the quickest time frame, each call will continue to be dispatched until someone is reached. Keep your customers satisfied by providing a professional customer service call center 24/7.
Customer service outsourcing through CMS provides your customers live telephone support without drastically increasing your payroll and operating costs. Your staff may not be able to answer every call, even during office hours, forcing your valuable customers to wait or try again later. Avoid frustrating your customers by adding additional customer service representatives from CMS. Agents are only paid while answering your calls. You can use CMS as coverage for overflow calls when you are busy, or direct certain types of calls directly to us through a customized account.
With over 40 years of customer service call center experience we have the skills and technology needed to design an account that works for your organization. Agents answer the phones following your specific instructions and ensure calls are handled the way you want, as if you're answering the phone directly. CMS is not just the call center, but an extension of your business.
Losing the ability to communicate with your customers for even one day can be crippling to a business. If you lose your power or telephone system, have a weather emergency, or experience a natural disaster, our customer service call center will be available. Your business needs to be prepared for the worst. Every call is recorded and time-stamped, so you know when each call comes in and when your personnel responds to each page, text message, or email.
Our function at CMS is to increase your company's revenue. We do this by providing reliable, professional customer service to your customers at a fraction of your in-house costs.