CMS is an experienced and trusted provider of third-party hotline services, utilized by organizations nationwide to accurately collect, distribute, and retransmit information. Available 24-7, our hotline call center has both digital and live operator capabilities, providing the flexibility needed to set up a hotline that works.
Our hotline services are scalable and designed to meet your specific needs. Whether you are a small non-profit organization or a global corporation, we have the resources necessary to implement a solution that not only meets your specs, but also your budget.
While traditional hotlines directly connect users to a pre-determined destination and generally serve a single purpose, our advanced call center and live answering capabilities allow for more robust configurations that can integrate interactive menu systems and call routing. Regardless of how complex your setup, we are the only hotline company you need.
All of our hotline operators are well trained and capable of professionally handling any call that may come in, including those involving urgent or confidential information. In addition, our systems and software are configured to ensure your data is secure and made available only to those with the appropriate access. We know the importance of your data and are dedicated to handling it appropriately.
Our hotline services can be used for a variety of purposes, including:
Regardless of your hotline needs, CMS is the third party provider you can trust. All hotline services include reporting options and voice recording, ensuring you have the accurate information you need to take action and protect yourself from legal problems.