Decades of experience, US based personnel, innovative solutions, in-house technical prowess - we aren't your average call center. Serving Fortune 500 companies and small businesses alike, we have the insight and capabilities you can stake your business on.
45 years of problem solving makes us the call center of choice for businesses seeking battle tested solutions to their customer service and communication needs.
All of our agents are US based and we never outsource calls overseas. When you work with CMS, your account is handled by highly trained, courteous, English speaking representatives.
We build every account from scratch. From the way we answer your calls to the instructions we follow, every aspect of our service is configured to meet the demands of your business.
Every CMS account includes access to our web dashboard and on-call scheduling system. Manage messages, run reports, and easily schedule your on-call personnel. Read more »
Our call center never closes. Whether you need us 24 hours a day, after hours, or in the midst of an emergency, our professional representatives are always available and ready to assist.
Our IT team is capable of integrating your CRM, website, shopping cart, and other applications into our workflow, allowing us to function as an extension of your business.