Our call center stands out from the crowd.

Decades of experience, US based personnel, innovative solutions, in-house technical prowess - we aren't your average call center. Serving Fortune 500 companies and small businesses alike, we have the insight and capabilities you can stake your business on.

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Experience

45 years of problem solving makes us the call center of choice for businesses seeking battle tested solutions to their customer service and communication needs.

US Agents

All of our agents are US based and we never outsource calls overseas. When you work with CMS, your account is handled by highly trained, courteous, English speaking representatives.

Customization

We build every account from scratch. From the way we answer your calls to the instructions we follow, every aspect of our service is configured to meet the demands of your business.

Online Tools

Every CMS account includes access to our web dashboard and on-call scheduling system. Manage messages, run reports, and easily schedule your on-call personnel. Read more »

24/7/365

Our call center never closes. Whether you need us 24 hours a day, after hours, or in the midst of an emergency, our professional representatives are always available and ready to assist.

Integration

Our IT team is capable of integrating your CRM, website, shopping cart, and other applications into our workflow, allowing us to function as an extension of your business.

Several clients who utilize our call center services

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Why CMS?

Why CMS?

The CMS Difference

  • Worldwide Service Available
  • Service Available 24/7/365
  • Highly Trained Domestic Agents
  • HIPAA Compliant
  • Secure Midwest Location
  • Fail-safe Back Up Systems
  • 100% Customizable
  • Every Call is Recorded
  • Emailing / Text Messaging / Paging
  • Website & Work Ticket Integration
  • CRM Integration
  • Voicemail Integration
  • & More

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How it Works

  1. Request a free quote

    First, send a request to our sales team online or by calling 800-369-8908. We'll discuss your needs and fill you in on our pricing structure. Not sure what you're looking for? Don't fret! We can let you know what is typical for your industry.

  2. Personalize your account

    Here we'll design your account from the ground up. Working alongside your sales rep, you'll determine your call scripting, dispatching protocols, and other functionality. Once the instructions are finalized, they're sent to IT for programming and setup. 

  3. Send us your calls!

    Once your account is completed, all you have to do is forward your phone number to a number provided to you during the setup process. After your line is forwarded, calls will come into our call center where they will be handled per your instructions. 

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Additional Features

  • Highly trained agents
  • Every call is recorded
  • Internal quality assurance
  • Fully HIPAA compliant
  • Secure Midwest location
  • Fail-safe back up systems
  • Email, text message, paging
  • Accurate, automated dispatching
  • Voicemail and IVR capabilities
  • Dedicated client check-in line

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Benefits of Outsourcing

Hiring staff and managing an internal call center is an expensive undertaking. With CMS, you can avoid these costs altogether, paying only for the time our personnel spend working on your behalf. Take after-hours call volume, for example. If you average one call an hour overnight, wages paid to an employee would go mostly to idle time. By using CMS instead, you only get billed for the duration of each phone call.

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Providing top notch customer service and solving communication challenges are two of our core competencies. By outsourcing your call center or live answering needs to CMS, you benefit from our expertise and pass that quality on to your customers. In addition, you gain access to our efficient systems and processes, allowing you to hasten your response time and react quickly to situations that require your attention.

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When we answer a call on your behalf, update data in your CRM, record an employee’s call off, or solve a customer's problem, we’re saving you valuable time and energy that can be expended elsewhere. While these tasks are important and critical to your operation, they likely aren’t your core competencies. By using CMS for these efforts, you free up internal resources to grow your business and do what you do best.

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