Call Center Solutions
Built for Any Business

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CMS Clients

Live Answering

Courteous, live operators answering calls as an extension of your business.

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Call Center Services

Dynamic, custom solutions for outsourcing your business processes.

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Industry Solutions

Contact center solutions tailored to the needs of your industry.

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Call Center Features

We have everything covered. 360° solutions that make outsourcing simple and affordable. Partnering with CMS allows you to setup
the perfect call center operation without equipment, personnel, training, or headaches.
Friendly Agents

Our highly trained agents answer every call with a smile, helping you improve customer service and reduce costs at the same time. Learn more

24/7 Availability

Provide live voice support 24 hours a day, 365 days a year. Our call center never closes so you never miss a call. Learn more

100% Customizable

All of our services are customized to your needs. Tell us how your call center should operate and we’ll make it happen. Learn more

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Featured Services

Multilingual Customer Service

Our 24/7 multilingual contact center capabilities help keep your business competitive in the global marketplace.

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Multilingual Custom Service by Continental Message Solution
Employee Attendance Hotline

Streamline and centralize attendance monitoring via our employee call-off service.

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Continental Message Solutions Employee Call Off Hotline Call Center Services

From the Blog

It’s their First Day: How to Retain New Employees

The first day in a new job can be daunting for even the most confident of people. It’s likely they […]

Is Outsourcing Right For Your Company?

Running a company, managing employees, keeping clients satisfied, and scheduling appointments can be overwhelming. Many business owners struggle to maintain […]

How to Motivate Your Workforce without Breaking Your Budget

If you ask your employees what would motivate them to work harder, they will probably talk about raises and bonuses. […]