Call Center Solutions
Built for Any Business

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Live Answering

Courteous, live operators answering calls as an extension of your business.

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Call Center Services

Dynamic, custom solutions for outsourcing your business processes.

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Industry Solutions

Contact center solutions tailored to the needs of your industry.

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Call Center Features

We have everything covered. 360° solutions that make outsourcing simple and affordable. Partnering with CMS allows you to setup
the perfect call center operation without equipment, personnel, training, or headaches.
Friendly Agents

Our highly trained agents answer every call with a smile, helping you improve customer service and reduce costs at the same time. Learn more

24/7 Availability

Provide live voice support 24 hours a day, 365 days a year. Our call center never closes so you never miss a call. Learn more

100% Customizable

All of our services are customized to your needs. Tell us how your call center should operate and we’ll make it happen. Learn more

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Featured Services

Multilingual Customer Service

Our 24/7 multilingual contact center capabilities help keep your business competitive in the global marketplace.

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Multilingual Custom Service by Continental Message Solution
Employee Attendance Hotline

Streamline and centralize attendance monitoring via our employee call-off service.

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Continental Message Solutions Employee Call Off Hotline Call Center Services

From the Blog

Vital Skills for the Customer Service Industry

Whether you are a recent high school or college graduate trying to get your start in your career, a teenager thinking about your future or an older individual planning a reentry into the workforce, the customer service field offers a number of options. From front-line customer service reps to layers of managers and supervisors, there is more to the world of customer service than you might think. […]

Creating a Wiki for Company Documentation: One Source to Guide Them All

This post was co-authored by Brian Davis, CMS’s Wiki Administrator

Imagine an online resource available 24/7, one that has all of […]

How to Handle Employee Complaints

Every business has its problems. Some of them are minor, like a broken coffee maker. Others can cause major problems […]