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Call center services built for any business

Imagine a centralized call center and communication depot for your entire organization, one hub where essential calls and notifications come and go, 24×7. From virtual receptionist services to employee hotlines and mass notifications, CMS combines live agents with automated solutions to keep your call center processes moving around the clock.

Live Agent Call Center Solutions

Human customer service agents available to take your calls 24/7.

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Automated Call Center and IVR

Fully customizable inbound and outbound IVR solutions.

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Mass Notifications

Send voice, text, and email broadcasts to groups and individuals.

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Hotline operator
Hotline Services

Dedicated hotlines for ethics compliance and employee absence reporting.

As an experienced and trusted provider of third-party hotline services, our call center is used by organizations nationwide to collect, distribute, and retransmit information quickly and accurately.

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Answering Services

Professional receptionists to answer calls in the name of your business.

Never miss a call. Never miss a prospect or lead. Never miss a chance to deliver stellar service. CMS virtual receptionists will answer, screen, route, and dispatch calls on your behalf.

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Virtual receptionist

Featured Solutions

24/7 Virtual Receptionist

Friendly virtual receptionists available 24/7 to take your calls, schedule appointments, and give your business a human touch.

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After-Hours Answering

Keep your business moving and ensure you never miss an important call with after-hours answering services.

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Customer Service

Deliver superior service without drastically increasing your costs with customer service outsourcing from CMS.

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Employee Call-Off Hotline

We help companies save time, money, and headaches by streamlining their absence management and reporting process.

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Ethics Compliance

Enable employees to anonymously file complaints and report suspicious activity.

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Help Desk Support

Provide better support for less with our 24/7 help desk and tier 1 technical support services.

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24/7/365

Availability

100%

Customizable

5000+

Clients Worldwide

99.99%

Uptime Guarantee

Tailored to You

We have experience in every industry. From solo law offices to multi-national industrial companies, local plumbing companies to regional healthcare systems, we provide custom answering services and call center solutions to all types of businesses.

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IT Answering Services
Information Technology
Manufacturing & Logistics
Manufacturing & Logistics
Healthcare
Healthcare
Property Management
Property Management
Real Estate
Real Estate
Small Business
Small Business

Integrate Your Existing Software

We can integrate our call center with the tools you use daily, making your life easier by streamlining workflows and keeping data synced across applications.

Image of some of the top software applications that CMS integrates with, including Slack, Paycor, ADP, Salesforce, Zendesk, Autotask, Halo PSA, Kronos, Zoho, and Workday
Image of some of the top software applications that CMS integrates with, including Slack, Paycor, ADP, Salesforce, Zendesk, Autotask, Halo PSA, Kronos, Zoho, and Workday

Articles & Resources

  • Customer service team

    The Real Cost of In-House Customer Service vs. Call Center Outsourcing

  • Does My Business Need a Call Center?

  • Reducing Workplace Absenteeism with an Employee Call Off Hotline

    Reducing Workplace Absenteeism with a Call-Off Hotline

More resources