Call Center Services

24/7/365

100%

CUSTOMIZED SOLUTIONS

+200

LANGUAGES SUPPORTED

99.99%

UPTIME
GUARANTEE

Why CMS?

We have everything covered. 360° solutions that make outsourcing simple and affordable. Partnering with CMS allows you to setup the perfect call center operation without equipment, personnel, training, or headaches.

Unrivaled Experience

45 years of problem solving makes us the call center of choice for businesses seeking proven solutions to their customer service and communication needs.

100% Customizable

From the way we answer your calls to the instructions we follow, every aspect of our service is configured to meet the demands of your business.

24x7 Availability

We never close. Whether you need us 24 hours a day, after hours, or on demand, our professional representatives are always available and ready to assist.

Based in USA

We never outsource calls overseas. When you work with CMS, your account is handled by highly trained, courteous agents based in the USA.

Web-Based Tools

Each account includes our dashboard and on-call scheduling system. Manage messages, run reports, and easily schedule on-call personnel.

Integration

Our in-house software development team can integrate a variety of CRM systems, shopping carts, and other web applications directly into our call center workflow.

Featured Services

All of our call center solutions are 100% customized to meet your needs.

LIVE ANSWERING

Our live answering services provide professional, highly trained operators to answer, route, and dispatch calls on your behalf. All services are personalized to your specific needs.

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CALL CENTER

Our call center outsourcing services blend customer service excellence with technological innovation, resulting in cost effective, fully integrated solutions to add value and improve your bottom line.

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IVR & AUTOMATION

IVR services are a great option for data driven phone processes including surveying, hotline services, emergency response, directory services, routing, and notification services.

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INDUSTRY SOLUTIONS

CMS has worked with clients in every major industry and understands the diverse needs of different organizations, from the metal and alloy industry to property management corporations.

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Industry-Specific Solutions

Contact Center Solutions by Industry

CMS has worked with clients in every major industry and understands the diverse needs of different organizations, from the metal and alloy industry to property management corporations. Over 40 years of communication and technology experience allows us to provide 100% customized solutions, from basic after-hours answering service to comprehensive call center outsourcing implementations.

HEALTHCARE

PROPERTY MANAGEMENT

GOVERNMENT

FINANCE

HEATING & COOLING

EDUCATION

TECH

MANUFACTURING

ATTORNEYS

24/7 Access

To your account analytics

24 hour answering from CMS gives your organization the edge. Providing live operators to field and dispatch your calls around-the-clock, we make it possible to improve your service without increasing costs.

Around the clock live answering

Benefit from 24 hour availability

An extension of your business

Here to make you money

GET STARTED

Our Blog

Check out our blog for call center news, recent trends and industry best practices. We love to talk about call center solutions for businesses. Come join the conversation.

CALL CENTER SOLUTIONS BUILT FOR ANY BUSINESS

LIVE AGENT | AUTOMATED | IVR