A Leader in Call Center and Live Answering Services
Why CMS? We have everything covered. 360° solutions that make outsourcing simple and affordable. Partnering with CMS allows you to setup the perfect call center operation without equipment, personnel, training, or headaches.
45 years of problem solving makes us the call center of choice for businesses seeking proven solutions to their customer service and communication needs.
From the way we answer your calls to the instructions we follow, every aspect of our service is configured to meet the demands of your business.
We never close. Whether you need us 24 hours a day, after hours, or on demand, our professional representatives are always available and ready to assist.
Based in USA
We never outsource calls overseas. When you work with CMS, your account is handled by highly trained, courteous agents based in the USA.
Each account includes our dashboard and on-call scheduling system. Manage messages, run reports, and easily schedule on-call personnel.
Our in-house software development team can integrate a variety of CRM systems, shopping carts, and other web applications directly into our call center workflow.
Featured Contact Center Solutions
All of our contact center solutions are 100% customized to meet your needs. From basic telephone answering services to fully integrated call center applications and automated IVR systems.
CMS has worked with clients in every major industry and understands the diverse needs of different organizations, from the metal and alloy industry to property management corporations. Over 40 years of communication and technology experience allows us to provide 100% customized solutions, from basic after-hours answering service to comprehensive call center outsourcing implementations.
24 hour answering from CMS gives your organization the edge. Providing live operators to field and dispatch your calls around-the-clock, we make it possible to improve your service without increasing costs.