Dedicated to customer service and operational excellence, Continental Message Solution is an award-winning call center and live answering service serving the communication needs of clients worldwide.
For more information on the communication solutions we provide and industries we serve, explore the tabs below.
Foundation for Excellence
Founded in 1967 in Columbus, OH, CMS was initially established to provide answering and secretarial services to the businesses of Central Ohio. Since then, CMS has developed fully customizable products and supports many different industries worldwide.
CMS is headquartered on Grant Avenue in the Discovery District of Downtown Columbus, OH. Within 4 blocks of 3 Colleges and Universities and a few miles from 3 more, including one of the nation’s largest and highly regarded public universities, The Ohio State University (4 miles).CMS actively employs some of the brightest young talent who have moved to Columbus for their education. This location houses the main office, operations, call center staff, servers and main telephony equipment. In addition, CMS has equipped specifically selected agents with ability to work remotely from their homes. By utilizing remote technology, CMS can provide additional coverage On-Demand as needed.
New and upgraded servers help prevent any type of system failure through redundancies. Backup power options, including battery and a natural gas generator, mean CMS will never have a service outage due to power loss. As a back up for our T1’s, CMS has a fiber optic loop to sustain services should there be any failure or damage to the phone lines.
Continual investment in technology enables CMS to develop proprietary software and offer additional services. All accounts are programmed with 100% customized scripting providing agents with exact verbiage used to answer phone calls. Additional software can integrate a client’s work ticket system, ordering website, or CRM directly with a CMS account.
Nationally recognized for exceptional services, CMS is committed to providing the most reliable support available.