Why Choose CMS?
We Become an Extension of Your Office
At CMS, we are not simply agents on the other end of a line, but we are your call center partner. We can personalize and customize all of our systems and help you to build your call center solution from the ground up. As a result, we will become a true extension of your office, and the caller will assume that we are an integral part of your business.
We Make It Easy for You to Integrate With Us
CMS has put great effort into creating intelligent solutions and dashboards to help you stay on top of your communications. These web-based dashboards are easy to access and can give you a raft of analytic data to manage your business effectively. For example, using our core scheduling software, you can adjust your after-hours on-call service schedule at any time of the day and night. This ensures that our agents will always reach the right person within your organization.
We Integrate With Your Systems as Well
You may already have software solutions in place, and we aim to integrate with those at every opportunity. This means that our call center services can handle more complicated situations at any time. For example, we can interact with your CRM database or place new orders on your e-commerce platform.
We Have the Experience
CMS is ready to work with you as one of the US’s most experienced call centers and answering services. We’ve been around since 1967, and thousands of companies across the country trust us with their after-hours call handling needs.
After Hours Answering FAQs
What is an after-hours answering service?
An after-hours answering service is a type of telephone answering service that is typically used by businesses to handle calls outside of regular business hours. The service is typically staffed by live operators who can take messages and forward them to the appropriate party or provide other assistance as needed.
CMS offers after-hours solutions that go beyond the basics. Our agents can assist with appointment scheduling, order taking, basic customer support, call dispatching, and more. These services can be a valuable resource for businesses looking to maintain customer service after normal business hours.
What is the difference between an after-hours answering service and a call center?
While the term answering service and call center are often used interchangeably, there is a difference between the two. An answering service is generally more straightforward, providing a live voice to answer calls and take messages. A call center, on the other hand, is a more comprehensive solution that often provides tailored customer service outsourcing and other in-depth support.
So, if you’re simply looking for someone to answer your calls after hours, an answering service is probably all you need. But a call center is the way to go if you’re looking for a more robust solution that can provide additional support and services.
At CMS, we provide everything from basic after-hours virtual receptionist services to fully customized call center solutions. We don’t just answer your calls; we handle them thoughtfully as an extension of your organization. We pay attention to details and relieve your core team of basic call handling while delivering outstanding customer service that will leave a lasting impression on your customers.
How much does an after-hours answering service cost?
At CMS, we tailor our pricing to meet your needs. However, we always offer per-minute pricing with full transparency. Our after-hours answering services are available for as little as $50 a month.
How do you handle emergency calls after hours?
Your emergency calls are handled per your instructions. For example, we may need to qualify whether a call comes as a true emergency and will gather the information accordingly and follow your instructions. Alternatively, we can immediately dispatch calls to your on-call personnel or employ advanced call scripting to evaluate calls across multiple criteria. In other words, we use our technology to handle every call properly according to your guidelines.
What are the benefits of using an after-hours answering service?
Using an after-hours call service, you can free up your regular staff to handle their other duties without worrying about missing any calls once they are off the clock. As a result, you won’t miss any new customers after hours and can enhance your company’s reputation. Crucially, calls will be picked up immediately to avoid frustration, leading to higher customer satisfaction.