CMS is an award-winning provider of telephone answering services proudly serving Birmingham, Alabama. Available 24/7/365, our Birmingham answering service provides trained staff to answer and handle calls per your instructions.

Alabama Answering Services by City

Affordable Birmingham Telephone Answering

Our Birmingham answering service is an affordable alternative to hiring employees. Charged in per-second increments, you pay only for the time spent answering and handling your calls. Instead of paying a receptionist or dispatcher by the hour regardless of whether you are busy, you’re only paying our company when telephone agents are actively working on your behalf.

24 Hour Live Answering

Our Birmingham answering service is available 24 hours per day, 365 days per year, meaning we are always available to handle your calls. Whether you need someone to answer your calls after hours or a daytime virtual receptionist to relieve your busy office staff, we have the trained personnel available to ensure all of your calls are answered live. With our service, you no longer need to rely on voicemail or automated answering solutions to pick up when you are unavailable.

Personalized to Meet Your Needs

All of our live Birmingham answering services are custom built to your specifications. We know that every business is different, and it’s important that our services reflect your internal operation. From the way we answer your line to the method used to deliver your messages, everything can be configured to mesh with your existing operation. Our scripting is 100% customizable and message delivery options include email, SMS (text message), fax, voice, and website or work ticket integration.

By building a solution that mirrors how you handle calls internally, our service works as an extension of your business. Often, callers won’t even know the difference between speaking with our operators and talking to your office.

Featured Birmingham Answering Services

Birmingham Medical Answering Service

Medical Doctor

Serving single physician practices as well as large, multi-office medical groups, our Birmingham medical answering service provides courteous receptionists to filter and relay calls based upon urgency. Available around the clock, our medical answering service can be used both after hours and during the day as a backup to your regular office staff. Birmingham medical answering services provided by CMS are fully HIPAA compliant, ensuring your patients receive the confidential, professional service they have come to expect from your staff.

Birmingham Attorney Answering Service

Judge gavelFrom criminal defense attorneys to personal injury lawyers, our Birmingham attorney answering service is the perfect solution for practices looking to maintain professionalism while avoiding unnecessary costs. Beyond simply providing your law practice with a professional voice to answer the phone, our legal answering service helps your firm maintain constant availability, putting you in the position to take advantage of every opportunity that comes your way. Instead of losing new clients to the competition, our 24-7 attorney answering service will ensure your firm is there to answer live every time. Whether you have one attorney or one hundred, our service can be scaled and personalized to meet your needs.

Birmingham Small Business Answering Service

Small BusinessSmall business answering from CMS allows even the smallest companies to provide professional customer service. Like our other answering service options, our Birmingham small business answering service is 100% customizable, perfect for any small business looking to have their phone lines answered professionally. Small businesses can’t always afford to hire employees or a dedicated receptionist, and with our answering services they don’t have to. Our staff works on their behalf, answering in the name of their business and working as a direct extension of their office.

Birmingham, Alabama Answering Service Coverage

Our live telephone answering services are available throughout Birmingham and the 205 area code, including, but not limited to:

  • Tuscaloosa telephone answering service
  • Bessemer telephone answering service
  • Hoover telephone answering service
  • Pell City telephone answering service
  • Jasper telephone answering service