Continental Message Solution is an award-winning provider of telephone answering services proudly serving Augusta, Georgia. Available 24-7, our Augusta answering service provides trained personnel to answer and handle calls per your specifications.
Live agents available around the clock.
No more missed opportunities.
Relaying calls to your personnel.
Making sure you’re prepared for the worst.
Taking orders over the phone.
Helping you with the calls you can’t handle.
Letting you refocus on your business.
Working as an extension of your office.
Offer Unrivaled Customer Service
Customer service can make the difference between success and failure. If you take customer satisfaction to heart and commit to providing excellent service, you’ll reap the rewards that accompany faithful, happy customers. If not, no inventive advertising or brilliant product offering can save you.
While there’s no denying the impact of good customer service, providing it can be a challenge. That’s where we come in. We’re the voice of businesses worldwide, on standby 24/7 to offer kind, helpful service to their customers and personnel.
If assistance with telephone calls and customer service is what led you to search for an answering service in Augusta, we can help. Though we don’t have a physical location in Augusta, our services are available worldwide.
Increase Profits by Reducing Costs
Maintaining internal phone coverage can be an expensive distraction. With our Augusta answering service, we handle the training and staffing, and our agents only bill your account while actively working on your behalf. By eliminating the expense of hiring additional employees, you can prevent unnecessary headaches and improve your profitability.
Provide 24 Hour Telephone Support
CMS never sleeps. Holidays, weekends, after hours, during weather emergencies – our Augusta answering service is always available. Whether you need a 24 hour support hotline, a nighttime dispatching unit, or an employee check-in line, our constant availability ensures you’ll never lose touch with your customers or personnel, regardless of the circumstances.
An Extension of Your Business
Our Augusta telephone answering service is customizable and meant to function as an extension of your company. Everything from the way we greet callers to the information we gather can be altered to meet your needs. By answering calls after hours the same way your staff does during the day, for example, we can help you maintain a consistent image and provide callers with the level of service they have come to expect.
Featured Augusta Answering Services
Serving the healthcare community for nearly five decades, we are an experienced and trusted provider of medical answering services. Utilized by small physician practices and large hospital networks alike, our Augusta, Georgia medical answering service gives offices the trained personnel they need to handle calls around the clock.
From criminal defense attorneys to personal injury lawyers, our Augusta answering service for attorneys is perfect for practices looking to maintain professionalism and availability without increasing costs. Whether you have one attorney or two hundred, our Augusta answering service can be scaled and personalized to meet the needs of your practice.
Small business answering service from CMS allows even the smallest companies to provide professional customer service. Instead of hiring unnecessary employees to answer your calls, we provide trained operators to answer the phone and function as a receptionist would in your office. By utilizing our Augusta answering services for small businesses, you can save money while simultaneously projecting a better image and increasing customer satisfaction.
What happens to phone calls after your office closes? Are you sending them to voicemail? If so, you may be losing business. With our Augusta after-hours answering service, you can ensure that every call made to your company after hours gets answered. When customers can reach a real person, they’ll be confident their issue is being dealt with and feel less inclined to try another company.
Augusta Answering Service Coverage
Our live telephone answering services are available throughout Augusta and the 706 area code, including, but not limited to:
- Evans, GA telephone answering service
- Gracewood, Georgia answering service
Georgia Answering Services by City
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