gere

Home/Gere Jordan

About Gere Jordan

Gere Jordan covers customer service, call centers, outsourcing, and other communication topics for CMS. His work has been featured in Yahoo! Small Business Advisor and numerous other publications.

Virtual Teams: 7 Ways to Fail

As a company institutionalizes virtual teams, it opens the door to new possibilities, including operational efficiencies that translate to dollars saved, and knowledge transfer that converts to competitive advantage. But benefits can be accompanied by new challenges that introduce new costs. In the case of virtual teams, these challenges include the lack of managers adept

Tips for Creating a Corporate Security Policy

Most small businesses disregard security as a critical IT factor until they get hacked or have a major security breach. It's understandable -- security is expensive and SMBs don't have the unlimited budgets of larger corporations. That doesn't mean you should skimp on your data protection during your business' infancy. The alternative is a loss

The Top 5 Workplace Productivity Killers and What You Can Do to Stop Them

Whether you're a freelancer working from your kitchen table or a professional working in an open-office environment, productivity in the workplace is dependent upon your ability to focus on projects and tasks. All too often, focus is broken and productivity slowed by time-wasting activities, distractions on the web, and procrastination. Here are five of the

Make Your Systems HIPAA Compliant by Addressing these Four Areas

T administrators who work for companies that store private patient information must make systems HIPAA compliant. HIPAA compliance is one of the main security standards for the healthcare industry. The goal is to protect patient information and ensure that technology follows best practices to secure claims, billing, and patient records. Here are the four main

It’s their First Day: How to Retain New Employees

The first day in a new job can be daunting for even the most confident of people. It's likely they won't know anyone, where the toilets are or what they should be doing next. As a manager, you play a key role in making that first day painless and even enjoyable for your new member

Is Outsourcing Right For Your Company?

Running a company, managing employees, keeping clients satisfied, and scheduling appointments can be overwhelming. Many business owners struggle to maintain their sanity when it comes to keeping everything running smoothly. Whether your company is a large corporation, a small health clinic, or even a home-run business, there are a number of ways you can minimize

How to Motivate Your Workforce without Breaking Your Budget

If you ask your employees what would motivate them to work harder, they will probably talk about raises and bonuses. However, monetary incentives are not as effective as many people think. While a raise is an excellent way to reward an outstanding employee, there are less expensive ways to tell your workers they are doing

Here’s Why You Need to Systematize Your Business and How to Do It

Your business may be a bricks-and-mortar operation with several employees, or a solo side gig you operate from your laptop. Whatever the size, all businesses benefit from systematizing the steps involved in each process you or your employees go through in a typical work day or week. Good systems document your hard-won knowledge of operating

5 Benefits of Outsourcing Inbound Customer Service to a Call Center

Outsourcing to a call center is one of the best ways for companies to quickly improve productivity, efficiency, and profits. In fact, many businesses can attribute their increased success to moving inbound customer service from in-house to one of these centers. Such an approach makes operations run more smoothly for both the business and their customers. Read on to discover