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About Richard Titus

Richard Titus is the Chief Strategy Officer at CMS. He has over 17 years of experience in the call center outsourcing industry. He has developed numerous Human Resource based call center solutions including Attendance Hotline, Ethics & Compliance Hotline, Shift Fill, and Mass Notification services. All HR services will save organizations significant money, maximize production, and protect from liability.

What Does a Virtual Receptionist Do?

Are you the owner of a startup business trying to stay organized? Do you run a small office and want to maximize profits by keeping overhead down? Hiring a virtual receptionist is a perfect solution. Here’s what you need to know about this growing trend with businesses of all sizes

Why and How to Use a Dental Answering Service

Running a dental practice can be demanding, and staying on top of patient communication can be challenging. That's where a dental answering service comes in. A dental office answering service can help to improve patient satisfaction, increase efficiency, reduce costs, and provide better emergency call handling. This blog post will examine why and how your

21 Customer Satisfaction Survey Questions

To create a successful customer satisfaction survey, you must ask the right questions. But what are the right questions? To help you get started, we’ve compiled a list of 21 examples of effective customer satisfaction survey questions.

What are After-Hours Answering Services?

Businesses strive to deliver top-notch customer service, which can be difficult when customer needs arise outside regular business hours. That's where an after-hours answering service comes in - a service that allows customers to reach a live person when the office is closed. After-hours answering services offer a way for businesses to maintain excellent

What is an Answering Service? The Ultimate Guide

Are you looking for a way to improve your business's customer service? Do you want to be able to answer phone calls from customers in a more timely and professional manner? An answering service could be just what you need! Many types of answering services are available, each with its benefits. In this blog

The Best Medical Call Answering Services of 2022

When it comes to finding the best medical call answering service for your business, there are several important factors to consider. An excellent answering service will deliver superior customer service (both to you and your callers), have exceptional attention to detail, and ensure that your company is protecting your client’s privacy by

The Field Service Contractor’s Guide to Customer Service

Whether you’re an HVAC technician, electrician, or general contractor, customer service matters to your bottom line. This free training guide is designed to help field service technicians, contractors, and home services businesses better understand the art of customer service while providing actionable tips you can put to use today. Part 1: Why is Customer

Essential Guide to Ethics Hotlines: Best Practices, Benefits, and Policies

Introduction Organizations are under continual pressure to adopt and maintain ethical practices. Stakeholders, including shareholders and customers, expect companies to behave ethically; when they don't, they are quick to voice their displeasure. In addition, the rise of social media has made it easier for people to share information about unethical behavior, putting pressure on

The Best Employee Call-Off Systems and Employee Call-Off Hotlines of 2022

When an employee calls out sick, it throws a wrench in the works for your business. You have to shuffle around schedules, find a replacement, and deal with the hassle of documenting and tracking the occurrence. How you deal with employee absences can make the difference between your operation running like a well-oiled machine

855 Area Code: Everything You Need to Know About Toll-Free Numbers

Introduction Have you received a call from an 855 phone number? Are you a business interested in establishing a toll-free number or setting up a professional customer service call center? Then, this blog post is for you! Because 855 phone numbers are toll-free and not located in any city or location, businesses commonly use