Handling 100% of our calls in the USA 
What is an Ethics Hotline?
Third-party ethics hotlines are a requirement for publicly traded companies, but many other organizations choose to employ these anonymous reporting systems because of their benefits.
How to Ensure a Fast Response to IT Outages with an Incident Alert System
The worst has happened. Your network is down and you don’t know how it happened. Calls aren’t going to your network monitoring call center, email servers are inaccessible, and you don’t know if it is an equipment malfunction or a malicious attack. What’s worse, the very communications that you depend on to call for help
What is a Mass Notification System?
Being able to alert hundreds of people to an emergency, event, or situation in a workplace or educational facility has always been quite challenging. In the past, someone would have to run from room to room or department to department, share the message, and hope everyone was around to hear it.
What Does a Doctor Answering Service Do?
If you’re a medical professional of any kind, it’s likely that you have a lot on your plate. Physicians have the responsibility of ensuring that adequate and timely medical care is administered to patients when they need it most. On the other hand, if you are a medical office manager, you are responsible for the
Nurse Triage Service vs. Medical Answering Service: What is the Difference?
What’s the difference between nurse triage call centers and medical answering services? Are they the same thing? How should a medical provider determine which one is right for their organization?
What is an Employee Call-Off Hotline? (And How Does It Benefit Employers/HR?)
Every employer knows the confusion that can come with unexpected absences. When the absentee reporting process isn’t streamlined, this confusion can go from a mild inconvenience to a potential threat to your business operations. Accidents, illnesses, and other emergencies can happen at any time. Employees cannot always notify their shift supervisor, manager, scheduler, and HR
5 Benefits of Employee Call-Off Systems
This will not come as news to anyone in Management or HR, but employee attendance has become one of the greatest challenges to modern businesses. Not only does poor employee attendance crush your productivity, but it can also result in costly unemployment claims and grievances. The government and unions always give the benefit of the
COVID-19 Prevention and Mitigation Business Tools: Employee Screening Hotlines
Save Your Business While Protecting Your Staff by Proactively Screening Employees to Combat the Pandemic and Avoid Business Disruptions
Columbus Call Center Hears Impact of COVID-19 First Hand
Medical Call Volume, Longer Talk Time, Small Business Struggles Columbus, Ohio, April 2020 — As an outsourcing call center tasked with manning the phones for thousands of organizations 24 hours a day, 365 days a year, CMS hears a lot. And as the nation has responded to the COVID-19 pandemic, CMS has heard the impact
CMS Announces COVID-19 Answering Service Discount Programs for Small Businesses, Medical Companies, & Essential Businesses
A leading U.S. based provider of live answering services, automated IVR solutions, and custom software solutions, CMS, is announcing two new programs designed to assist small businesses, healthcare companies, and essential businesses during the COVID-19 crisis.