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Medical Call Volume, Longer Talk Time, Small Business Struggles Columbus, Ohio, April 2020 — As an outsourcing call center tasked with manning the phones for thousands of organizations 24 hours a day, 365 days a year, CMS hears a lot. And as the nation has responded to the COVID-19 pandemic, CMS has heard the impact
A leading U.S. based provider of live answering services, automated IVR solutions, and custom software solutions, CMS, is announcing two new programs designed to assist small businesses, healthcare companies, and essential businesses during the COVID-19 crisis.
Lawsuits are the very real boogie men of the business world. Over the past decade, companies faced with employee lawsuits paid an average of $40,000 for out-of-court settlements and $45,000 when cases went to trial. And, when employees have better cases than their employers, that figure can increase exponentially. Currently, hourly workplace absenteeism in America
The #metoo movement has opened the world’s eyes to harassment in the workplace. Daily we are seeing new stories about celebrities and famous personalities that are being accused of harassment. Many of these stories are being taken directly to media because the victim did not have a method to safely report harassment without fear of
There is little that can hurt a company’s reputation and success quite like unethical behavior. Even the best companies can struggle from a lapse of business ethics that, when left unreported and unsolved, can cause disaster for even the most successful of corporations.
You give countless hours of care to your patients during the week, but your work doesn’t stop when your doors close. After business hours and during the weekend, your patients turn to the phone for their medical emergencies and questions. You take the calls you can and the rest go to voicemail, waiting until a
This will not come as news to anyone in Management or HR, but employee attendance has become one of the greatest challenges to modern businesses. Not only does poor employee attendance crush your productivity, but it can also result in costly unemployment claims and grievances. The government and unions always give the benefit of the
This post was co-authored by Brian Davis, CMS's Wiki AdministratorImagine an online resource available 24/7, one that has all of your business's essential documentation, automatically notifies staff when a critical update is made, and eliminates cumbersome stacks of binders and memos. Did I fail to mention it saves time, frustration, and is free to use?This
CMS is proud to introduce our latest innovation, a client dashboard that aids in the monitoring of customer interactions and personnel productivity. From an easy to navigate graphical interface, this new management information system provides clients with real-time access to crucial business data from the call center. The dashboard is available to all CMS clients
“Communication - the human connection - is the key to personal and career success.” - Paul J. Meyer This is one of our staff’s favorite business quotes. It says so much with so few words. All businesses, regardless of the services they provide or the products they sell, are in the communication business. Because of