rich

Home/Richard Titus

About Richard Titus

Richard Titus is the Chief Strategy Officer at CMS. He has over 17 years of experience in the call center outsourcing industry. He has developed numerous Human Resource based call center solutions including Attendance Hotline, Ethics & Compliance Hotline, Shift Fill, and Mass Notification services. All HR services will save organizations significant money, maximize production, and protect from liability.

What is a Mass Notification System?

Being able to alert hundreds of people to an emergency, event, or situation in a workplace or educational facility has always been quite challenging. In the past, someone would have to run from room to room or department to department, share the message, and hope everyone was around to hear it. 

What Does a Doctor Answering Service Do?

If you’re a medical professional of any kind, it’s likely that you have a lot on your plate. Physicians have the responsibility of ensuring that adequate and timely medical care is administered to patients when they need it most. On the other hand, if you are a medical office manager, you are responsible for the

What is an Employee Call-Off Hotline? (And How Does It Benefit Employers/HR?)

Every employer knows the confusion that can come with unexpected absences. When the absentee reporting process isn’t streamlined, this confusion can go from a mild inconvenience to a potential threat to your business operations. Accidents, illnesses, and other emergencies can happen at any time. Employees cannot always notify their shift supervisor, manager, scheduler, and HR

5 Benefits of Employee Call-Off Systems

This will not come as news to anyone in Management or HR, but employee attendance has become one of the greatest challenges to modern businesses. Not only does poor employee attendance crush your productivity, but it can also result in costly unemployment claims and grievances. The government and unions always give the benefit of the