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About Richard Titus

Richard Titus is the Chief Strategy Officer at CMS. He has over 17 years of experience in the call center outsourcing industry. He has developed numerous Human Resource based call center solutions including Attendance Hotline, Ethics & Compliance Hotline, Shift Fill, and Mass Notification services. All HR services will save organizations significant money, maximize production, and protect from liability.

Columbus Call Center Hears Impact of COVID-19 First Hand

Medical Call Volume, Longer Talk Time, Small Business Struggles Columbus, Ohio, April 2020 — As an outsourcing call center tasked with manning the phones for thousands of organizations 24 hours a day, 365 days a year, CMS hears a lot. And as the nation has responded to the COVID-19 pandemic, CMS has heard the impact

6 Reasons Why Your Business Needs An Attendance Tracking Hotline

Lawsuits are the very real boogie men of the business world. Over the past decade, companies faced with employee lawsuits paid an average of $40,000 for out-of-court settlements and $45,000 when cases went to trial. And, when employees have better cases than their employers, that figure can increase exponentially. Currently, hourly workplace absenteeism in America

9 Reasons Every Physician Needs a Medical Answering Service

You give countless hours of care to your patients during the week, but your work doesn’t stop when your doors close. After business hours and during the weekend, your patients turn to the phone for their medical emergencies and questions. You take the calls you can and the rest go to voicemail, waiting until a

Creating a Wiki for Company Documentation: One Source to Guide Them All

This post was co-authored by Brian Davis, CMS's Wiki AdministratorImagine an online resource available 24/7, one that has all of your business's essential documentation, automatically notifies staff when a critical update is made, and eliminates cumbersome stacks of binders and memos. Did I fail to mention it saves time, frustration, and is free to use?This

New Client Dashboard Provides Easy Access to Call Center Data

CMS is proud to introduce our latest innovation, a client dashboard that aids in the monitoring of customer interactions and personnel productivity. From an easy to navigate graphical interface, this new management information system provides clients with real-time access to crucial business data from the call center. The dashboard is available to all CMS clients

Introducing the CMS Evolving Communication Blog Series

“Communication - the human connection - is the key to personal and career success.” - Paul J. Meyer This is one of our staff’s favorite business quotes. It says so much with so few words. All businesses, regardless of the services they provide or the products they sell, are in the communication business. Because of