About Richard Titus

Richard Titus is the Chief Strategy Officer at CMS. He has over 17 years of experience in the call center outsourcing industry. He has developed numerous Human Resource based call center solutions including Attendance Hotline, Ethics & Compliance Hotline, Shift Fill, and Mass Notification services. All HR services will save organizations significant money, maximize production, and protect from liability.

Essential Guide to Ethics Hotlines: Best Practices, Benefits, and Policies

Introduction Organizations are under continual pressure to adopt and maintain ethical practices. Stakeholders, including shareholders and customers, expect companies to behave ethically; when they don't, they are quick to voice their displeasure. In addition, the rise of social media has made it easier for people to share information about unethical behavior, putting pressure on companies

855 Area Code: Everything You Need to Know About Toll-Free Numbers

Introduction Have you received a call from an 855 phone number? Are you a business interested in establishing a toll-free number or setting up a professional customer service call center? Then, this blog post is for you! Because 855 phone numbers are toll-free and not located in any city or location, businesses commonly use them

June 17, 2022|

Absenteeism Rate: How to Calculate and Define Absence Rate

This guide is a short Q&A covering everything you need to know about your employee absenteeism rate or workplace absence rate. This includes defining absenteeism, the absenteeism rate formula, how to calculate your absenteeism rate, benchmarks, and tips for reducing absenteeism in your organization. What is absenteeism in the workplace? Absenteeism in the workplace is

June 15, 2022|Tags: , |

How to Deliver Excellent Customer Service

If you own or work for a business, you know that how you treat your customers can mean the difference between success and failure. No matter what your business is or how good your products or services may be, long-term success will be elusive if your customer service is poor.  Thankfully, supporting your customers does

May 20, 2022|Tags: |

Managing Employee Attendance and Reducing Absenteeism

What Absenteeism Is & How to Manage It  Merriam-Webster defines absenteeism as "chronic absence (as from work or school)". Anyone who has scheduled and supervised workers knows what a headache it is to scramble to cover an absent employee's duties on short notice. But what are the big-picture impacts of absenteeism on the

May 12, 2022|Tags: , |

What is a Whistleblower Hotline?

When it comes to safeguarding against fraud, waste, and abuse in the workplace, whistleblower hotlines play a critical role. A hotline provides employees with a confidential way to report suspected wrongdoing and can be an essential part of an organization's compliance program. When used effectively, whistleblower hotlines can be an invaluable asset for organizations. Here's

April 29, 2022|Tags: , , , , , |

How Much Does a Medical Answering Service Cost? 2022 Pricing Guide

Whether you're a physician, dentist, or medical practice manager, you likely face daily challenges in running your office. These challenges include providing adequate and timely medical care to your patients while managing appointment scheduling, incoming calls, and on-call coordination. It can be challenging to dedicate your attention entirely to your patients. You could hire an

April 26, 2022|

What is an Employee Call-Off Hotline?

Every employer knows the confusion that can come with unexpected absences. When the absence reporting process isn’t streamlined, this confusion can go from a mild inconvenience to a potential threat to your business operations. That is where employee call-off hotlines come in. What is an Employee Call-Off Hotline? An employee call-off hotline is a dedicated

April 21, 2022|Tags: , , , , , |