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About Richard Titus

Richard Titus is the Chief Strategy Officer at CMS. He has over 17 years of experience in the call center outsourcing industry. He has developed numerous Human Resource based call center solutions including Attendance Hotline, Ethics & Compliance Hotline, Shift Fill, and Mass Notification services. All HR services will save organizations significant money, maximize production, and protect from liability.

Introducing the CMS Evolving Communication Blog Series

“Communication - the human connection - is the key to personal and career success.” - Paul J. Meyer This is one of our staff’s favorite business quotes. It says so much with so few words. All businesses, regardless of the services they provide or the products they sell, are in the communication business. Because of

How is This Work Related?

I am a firm believer in asking applicants questions that will help me get to know them better and what type of person they are. You will be amazed at what you can find out about an applicant by asking them questions regarding their interests. How they handle their hobbies and outside of work interests

Getting to Know the Applicant: Relax It’s Just a Job

If you have ever been caught in a conversation with a stranger at a bar, restaurant, or waiting in line, you probably have come to realize that people love to talk about themselves. And I'm sure, like me, you occasionally have had both a "Why are you telling me this?" and a "This is an

You’ve Got Apps

You've created an effective application, advertised, received applications, and ruled out unqualified applicants using a fail-proof easy-to-follow system. (Shameless Self Promotion: See 1-Minute Fit Blog). Now what you have left are great applications. Are you ready to commit to a 15-30 minute phone interview? Or would you like to rule out even more applicants, and

Working in the Box: Effectively Using Standardized Interview Questions

Applicants arrive at interviews prepared to answer standard interview questions. Most companies will ask the following or similar interview questions: What are you major strengths? Where would you like to see yourself improve? Tell me about a time .... Applicants have had multiple rehearsals on how to answer these questions. If they are serious about

The 1 Minute Fit: Creating an Effective Employment Application

We receive hundreds of applications per job advertisement. Sorting through and narrowing down to the right applicant can be a time consuming endeavor, especially if you don’t have an effective application process. Once you put an application online, people from all over the world with various levels of experience can and will complete your application,