The worst has happened. Your network is down and you don’t know how it happened. Calls aren’t going to your network monitoring call center, email servers are inaccessible, and you don’t know if it is an equipment malfunction or a malicious attack. What’s worse, the very communications that you depend on to call for help
Every employer knows the confusion that can come with unexpected absences. When the absentee reporting process isn’t streamlined, this confusion can go from a mild inconvenience to a potential threat to your business operations. Accidents, illnesses, and other emergencies can happen at any time. Employees cannot always notify their shift supervisor, manager, scheduler, and HR
Being able to alert hundreds of people to an emergency, event, or situation in a workplace or educational facility has always been quite challenging. In the past, someone would have to run from room to room or department to department, share the message, and hope everyone was around to hear it.
If you’re a medical professional of any kind, it’s likely that you have a lot on your plate. Physicians have the responsibility of ensuring that adequate and timely medical care is administered to patients when they need it most. On the other hand, if you are a medical office manager, you are responsible for the
What’s the difference between nurse triage call centers and medical answering services? Are they the same thing? How should a medical provider determine which one is right for their organization?
This will not come as news to anyone in Management or HR, but employee attendance has become one of the greatest challenges to modern businesses. Not only does poor employee attendance crush your productivity, but it can also result in costly unemployment claims and grievances. The government and unions always give the benefit of the
Save Your Business While Protecting Your Staff by Proactively Screening Employees to Combat the Pandemic and Avoid Business Disruptions
Medical Call Volume, Longer Talk Time, Small Business Struggles Columbus, Ohio, April 2020 — As an outsourcing call center tasked with manning the phones for thousands of organizations 24 hours a day, 365 days a year, CMS hears a lot. And as the nation has responded to the COVID-19 pandemic, CMS has heard the impact
CMS Announces COVID-19 Answering Service Discount Programs for Small Businesses, Medical Companies, & Essential Businesses
A leading U.S. based provider of live answering services, automated IVR solutions, and custom software solutions, CMS, is announcing two new programs designed to assist small businesses, healthcare companies, and essential businesses during the COVID-19 crisis.
When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated with larger, more established practices. Despite this association with bigger practices, the reality is that any medical office can provide