Automated Call Center, IVR, and Mass Notifications

IVR and auto attendant systems interact with customers and automate repetitive tasks. They can be used to route calls, schedule appointments, and provide information about products and services.

Using IVR’s powerful interactive capabilities, we can set up automated telephone survey systems that are convenient for your customers and cost-effective for your business.

You can use the IVR solution to conduct feedback surveys by phone, automate market research survey calls or set up polling systems.

Deliver pre-recorded phone messages and outbound interactive voice response (IVR) systems to your entire contact list or a small targeted group. Create alerts, reminders, surveys, and more, all completely personalized to your needs.

The CMS mass notification system makes it easy to communicate with precision. Quickly send voice, text, and email broadcasts to groups and individuals. Schedule broadcasts in advance, send them on-demand or use automation to trigger notifications based on events or a predetermined schedule.

Whether you are looking to share an important public service announcement, keep students or members of your congregation informed, or offer guidance during a crisis, pre-recorded message systems and information hotlines are indispensable tools.

By alerting customers or patients in advance, appointment reminder calls give recipients the opportunity to reschedule or make alternative arrangements if they can’t make the original time.

CMS live operator answering services work together with auto attendant, IVR, and mass notification systems to provide an optimized communication experience. The combination of automation and live operators allows for a blended approach that combines efficiency with customer service excellence.