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Automated Calling and Messaging Services

IVR and mass notification systems from CMS can help businesses streamline communication and reach people at scale. IVR systems can automate customer interactions, freeing staff to focus on other tasks. Mass notification systems can quickly send alerts to large groups of people, keeping them informed or automating workflows.

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IVR and Auto Attendant

IVR and auto attendant systems interact with customers and automate repetitive tasks. They can be used to route calls, schedule appointments, and provide information about products and services.

Automated Phone Surveys

Using IVR’s powerful interactive capabilities, we can set up automated telephone survey systems that are convenient for your customers and cost-effective for your business.

You can use the IVR solution to conduct feedback surveys by phone, automate market research survey calls or set up polling systems.

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Voice Broadcasting

Deliver pre-recorded phone messages and outbound interactive voice response (IVR) systems to your entire contact list or a small targeted group. Create alerts, reminders, surveys, and more, all completely personalized to your needs.

Mass Notifications

The CMS mass notification system makes it easy to communicate with precision. Quickly send voice, text, and email broadcasts to groups and individuals. Schedule broadcasts in advance, send them on-demand or use automation to trigger notifications based on events or a predetermined schedule.

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Recorded Message Systems

Whether you are looking to share an important public service announcement, keep students or members of your congregation informed, or offer guidance during a crisis, pre-recorded message systems and information hotlines are indispensable tools.

Appointment Reminders

By alerting customers or patients in advance, appointment reminder calls give recipients the opportunity to reschedule or make alternative arrangements if they can’t make the original time.

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Add live operators for a human touch

CMS live operator answering services work together with auto attendant, IVR, and mass notification systems to provide an optimized communication experience. The combination of automation and live operators allows for a blended approach that combines efficiency with customer service excellence.

Integrate Your Systems

We can integrate our call center with the tools you use daily, making your life easier by streamlining workflows and keeping data synced across applications.

Image of some of the top software applications that CMS integrates with, including Slack, Paycor, ADP, Salesforce, Zendesk, Autotask, Halo PSA, Kronos, Zoho, and Workday
Image of some of the top software applications that CMS integrates with, including Slack, Paycor, ADP, Salesforce, Zendesk, Autotask, Halo PSA, Kronos, Zoho, and Workday