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Call Center, IVR, & Employee Hotline Blog

Read the latest call center, IVR, employee hotline, and contact center automation blog posts from Continental Message Solution (CMS).

Home/Blog
  • The Essential Guide to Ethics Hotlines

Essential Guide to Ethics Hotlines: Best Practices, Benefits, and Policies

Introduction Organizations are under continual pressure to adopt and maintain ethical practices. Stakeholders, including shareholders and customers, expect companies to behave ethically; when they don't, they are quick to voice their displeasure. In addition, the

By Richard Titus|June 21, 2022|Tags: compliance, employees, ethics, ethics hotline, HR, whistleblower|
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The Best Employee Call-Off Systems and Employee Call-Off Hotlines of 2022

When an employee calls out sick, it throws a wrench in the works for your business. You have to shuffle around schedules, find a replacement, and deal with the hassle of documenting and tracking the

By Richard Titus|June 19, 2022|Tags: attendance, call-off, HR|
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  • Diagram demonstrating someone calling an 855 number and being forwarded to a call center agent

855 Area Code: Everything You Need to Know About Toll-Free Numbers

Introduction Have you received a call from an 855 phone number? Are you a business interested in establishing a toll-free number or setting up a professional customer service call center? Then, this blog post is

By Richard Titus|June 17, 2022|
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Absenteeism Rate: How to Calculate and Define Absence Rate

This guide is a short Q&A covering everything you need to know about your employee absenteeism rate or workplace absence rate. This includes defining absenteeism, the absenteeism rate formula, how to calculate your absenteeism rate,

By Richard Titus|June 15, 2022|Tags: attendance, HR|
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How to Deliver Excellent Customer Service

If you own or work for a business, you know that how you treat your customers can mean the difference between success and failure. No matter what your business is or how good your products

By Richard Titus|May 20, 2022|Tags: customer service|
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Managing Employee Attendance and Reducing Absenteeism

What Absenteeism Is & How to Manage It  Merriam-Webster defines absenteeism as "chronic absence (as from work or school)". Anyone who has scheduled and supervised workers knows what a headache it is to

By Richard Titus|May 12, 2022|Tags: attendance, HR|
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What is a Whistleblower Hotline?

When it comes to safeguarding against fraud, waste, and abuse in the workplace, whistleblower hotlines play a critical role. A hotline provides employees with a confidential way to report suspected wrongdoing and can be an

By Richard Titus|April 29, 2022|Tags: compliance, employees, ethics, hotline, HR, whistleblower|
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How Much Does a Medical Answering Service Cost? 2022 Pricing Guide

Whether you're a physician, dentist, or medical practice manager, you likely face daily challenges in running your office. These challenges include providing adequate and timely medical care to your patients while managing appointment scheduling, incoming

By Richard Titus|April 26, 2022|
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  • Employee Call-in Procedures

What are Employee Call-in Procedures?

Sometimes employees have to (or decide to) miss work. When that happens, the natural and responsible thing is to notify their employer. But the who, what, when, and why of that notification aren’t always well

By Richard Titus|April 22, 2022|Tags: attendance, call-off, employees, hotline, HR|
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  • How does an employee call-off line work? Process flow chart shows employee calling off, hotline capturing call, then supervisors being notified and follow up processes being completed

What is an Employee Call-Off Hotline?

Every employer knows the confusion that can come with unexpected absences. When the absence reporting process isn’t streamlined, this confusion can go from a mild inconvenience to a potential threat to your business operations. That

By Richard Titus|April 21, 2022|Tags: attendance, automation, call-off, employees, hotline, HR|
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