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Vital Skills for the Customer Service Industry

Whether you are a recent high school or college graduate trying to get your start in your career, a teenager thinking about your future or an older individual planning a reentry into the workforce, the customer service field offers a number of options. From front-line customer service reps to layers of managers and supervisors, there is more to the world of customer service than you might think. […]

By |July 1st, 2015|Tags: |
  • wikiblog

Creating a Wiki for Company Documentation: One Source to Guide Them All

This post was co-authored by Brian Davis, CMS’s Wiki Administrator

Imagine an online resource available 24/7, one that has all of your business’s essential documentation, automatically notifies staff when a critical update is made, and eliminates […]

By |May 20th, 2015|
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How to Handle Employee Complaints

Every business has its problems. Some of them are minor, like a broken coffee maker. Others can cause major problems within your company, like an abusive manager or a business process that costs thousands more […]

By |September 1st, 2014|
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Is it Bad to Send Business Calls to Voicemail?

Voicemail. Its entire purpose is to ensure that, when a call is missed, the customer (or potential customer) is able to leave a message and have their query answered at some point in the future. […]

By |August 25th, 2014|
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On the Phone a Lot? 3 Reasons Calls Are Hurting Your Productivity

Imagine you’re a professional baseball player. It’s the bottom of the ninth, you’re down by three, and the bases are loaded. The pitcher winds up, pitches – ball one. They wind up and pitch again […]

By |August 18th, 2014|
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Hiring Customer Service Staff: 5 Sample Interview Questions

Customer service is a skill like any other. Everyone has a different level of skill with regards to customer service, and while customer service can be trained you also want to make sure that you’re […]

By |August 11th, 2014|