Handling 100% of our calls in the USA 
3 Steps to Take Whenever an Employee Calls In Sick
Occasionally employees miss work. They get sick; an emergency arises; they just need a day off — for whatever reason, they won’t be at work that day.
5 Ways Healthcare Call Center Services Can Help Your Medical Practice
Your practice needs to offer superior customer service and frictionless care to succeed. Luckily, there are many things you can improve to maximize patient satisfaction. Examining communication channels like phone calls and automated notifications is
What are Employee Call-in Procedures?
Sometimes employees have to (or decide to) miss work. When that happens, the natural and responsible thing for them to do is notify their employer. But the who, what, when, and why of that notification
2021 Answering Service Buyer’s Guide
Choosing an answering service is an important decision for a business with a high volume of calls. You want to get it right. Since the team would be handling direct communication with your customers, they
How to Create an Effective Employee Attendance Policy
Source: Page Up One-off employee absences in the workplace are inevitable and aren’t necessarily a problem. However, when employees fail to keep to your organization's work schedule, you need to address this. That’s where an
10+ Ethics Hotline Examples – Awareness Posters & Website Ideas
Your ethics hotline will only be effective if employees and other stakeholders know about it and feel comfortable reporting misconduct.
3 Ways to Reduce Medical Answering Service Mistakes
A common complaint we hear from healthcare organizations is that their medical answering service fails to follow instructions and that these mistakes are negatively impacting their practice. This brief guide will outline three ways to
What is an Interactive Voice Response (IVR) System?
Image Source: Top Resume These days, customers do not have time to wait or waste. When a customer calls, they want their inquiries or issues resolved as soon as possible. Many times, it’s nearly impossible
Automating Shift Backfill to Quickly Cover Open Shifts
Employee attendance issues are not going away. Businesses often cite employee absenteeism as one of their most significant challenges.
How to Set Up an Employee Call-Off System
If you don’t have many employees, handling absences is likely pretty straightforward. It’s an inconvenience, to be sure, and excessive absenteeism can have a staggering cost, but the administrative side of managing call-offs is simple