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Essential Guide to Ethics Hotlines: Best Practices, Benefits, and Policies
Introduction Organizations are under continual pressure to adopt and maintain ethical practices. Stakeholders, including shareholders and customers, expect companies to behave ethically; when they don't, they are quick to voice their displeasure. In addition, the
The Best Employee Call-Off Systems and Employee Call-Off Hotlines of 2022
When an employee calls out sick, it throws a wrench in the works for your business. You have to shuffle around schedules, find a replacement, and deal with the hassle of documenting and tracking the
855 Area Code: Everything You Need to Know About Toll-Free Numbers
Introduction Have you received a call from an 855 phone number? Are you a business interested in establishing a toll-free number or setting up a professional customer service call center? Then, this blog post is
Absenteeism Rate: How to Calculate and Define Absence Rate
This guide is a short Q&A covering everything you need to know about your employee absenteeism rate or workplace absence rate. This includes defining absenteeism, the absenteeism rate formula, how to calculate your absenteeism rate,
How to Deliver Excellent Customer Service
If you own or work for a business, you know that how you treat your customers can mean the difference between success and failure. No matter what your business is or how good your products
Managing Employee Attendance and Reducing Absenteeism
What Absenteeism Is & How to Manage It Merriam-Webster defines absenteeism as "chronic absence (as from work or school)". Anyone who has scheduled and supervised workers knows what a headache it is to
What is a Whistleblower Hotline?
When it comes to safeguarding against fraud, waste, and abuse in the workplace, whistleblower hotlines play a critical role. A hotline provides employees with a confidential way to report suspected wrongdoing and can be an
How Much Does a Medical Answering Service Cost? 2022 Pricing Guide
Whether you're a physician, dentist, or medical practice manager, you likely face daily challenges in running your office. These challenges include providing adequate and timely medical care to your patients while managing appointment scheduling, incoming
What are Employee Call-in Procedures?
Sometimes employees have to (or decide to) miss work. When that happens, the natural and responsible thing is to notify their employer. But the who, what, when, and why of that notification aren’t always well
What is an Employee Call-Off Hotline?
Every employer knows the confusion that can come with unexpected absences. When the absence reporting process isn’t streamlined, this confusion can go from a mild inconvenience to a potential threat to your business operations. That