Handling 100% of our calls in the USA 
How to Create an Effective Employee Attendance Policy
Source: Page Up One-off employee absences in the workplace are inevitable and aren’t necessarily a problem. However, when employees fail to keep to your organization's work schedule, you need to address this. That’s where an
10+ Ethics Hotline Examples – Awareness Posters & Website Ideas
Your ethics hotline will only be effective if employees and other stakeholders know about it and feel comfortable reporting misconduct.
3 Ways to Reduce Medical Answering Service Mistakes
A common complaint we hear from healthcare organizations is that their medical answering service fails to follow instructions and that these mistakes are negatively impacting their practice. This brief guide will outline three ways to
What is an Interactive Voice Response (IVR) System?
Image Source: Top Resume These days, customers do not have time to wait or waste. When a customer calls, they want their inquiries or issues resolved as soon as possible. Many times, it’s nearly impossible
Automating Shift Backfill to Quickly Cover Open Shifts
Employee attendance issues are not going away. Businesses often cite employee absenteeism as one of their most significant challenges.
How to Set Up an Employee Call-Off System
If you don’t have many employees, handling absences is likely pretty straightforward. It’s an inconvenience, to be sure, and excessive absenteeism can have a staggering cost, but the administrative side of managing call-offs is simple
Avoiding Issues With No-Fault Attendance Policies With an Absence Reporting System
No-Fault attendance policies were meant to be a win/win. Employees did not have to come up with elaborate lies to explain away their absences, and employers had a way to punish employees that were spending
What is an Ethics Hotline?
Third-party ethics hotlines are a requirement for publicly traded companies, but many other organizations choose to employ these anonymous reporting systems because of their benefits.
How to Ensure a Fast Response to IT Outages with an Incident Alert System
The worst has happened. Your network is down and you don’t know how it happened. Calls aren’t going to your network monitoring call center, email servers are inaccessible, and you don’t know if it is
What is an Employee Call-Off Hotline?
Every employer knows the confusion that can come with unexpected absences. When the absentee reporting process isn’t streamlined, this confusion can go from a mild inconvenience to a potential threat to your business operations. Accidents,