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  • Group Shot of Office Employees

It’s their First Day: How to Retain New Employees

The first day in a new job can be daunting for even the most confident of people. It’s likely they won’t know anyone, where the toilets are or what they should be doing next. As […]

By |September 1st, 2015|
  • Outsourcing Your Business

Is Outsourcing Right For Your Company?

Running a company, managing employees, keeping clients satisfied, and scheduling appointments can be overwhelming. Many business owners struggle to maintain their sanity when it comes to keeping everything running smoothly. Whether your company is a […]

By |August 25th, 2015|
  • SEO Boss Shaking Employee's Hand

How to Motivate Your Workforce without Breaking Your Budget

If you ask your employees what would motivate them to work harder, they will probably talk about raises and bonuses. However, monetary incentives are not as effective as many people think. While a raise is […]

By |August 18th, 2015|
  • Learn How to Systematize Your Business

Here’s Why You Need to Systematize Your Business and How to Do It

Your business may be a bricks-and-mortar operation with several employees, or a solo side gig you operate from your laptop. Whatever the size, all businesses benefit from systematizing the steps involved in each process you […]

By |August 11th, 2015|
  • Call center customer service representative

5 Benefits of Outsourcing Inbound Customer Service to a Call Center

Outsourcing to a call center is one of the best ways for companies to quickly improve productivity, efficiency, and profits. In fact, many businesses can attribute their increased success to moving inbound customer service from in-house to one […]

By |August 4th, 2015|Tags: , , |
  • customer-service-r

Vital Skills for the Customer Service Industry

Whether you are a recent high school or college graduate trying to get your start in your career, a teenager thinking about your future or an older individual planning a reentry into the workforce, the […]

By |July 1st, 2015|Tags: , |