The worst has happened. Your network is down and you don’t know how it happened. Calls aren’t going to your network monitoring call center, email servers are inaccessible, and you don’t know if it is an equipment malfunction or a malicious attack. What’s worse, the very communications that you depend on to call for help are the ones that are the most affected. This is the reality when there is an IT outage at your company. However, there is a solution to the problem of response time during IT outages, and it is an incident alert system.

What is an Incident Alert System?

An incident alert service is a type of mass notification system that is utilized to set up pre-established communication protocols to automate alerts when a given problem arises, such as an issue within a particular portion of the communication infrastructure.  

For example, if the IT staff responsible for responding to network outages are informed of these outages through email, it will be ineffective if email is the system affected. In this instance, automated incident alerts could automate a text or SMS message to the technicians through 4G cell phone servers to let them know of the email problems.

How Mass Alert Services Can Make a Big Impact

When there is an IT outage, response time is of prime importance. Many outages can cost thousands of dollars in lost work time and productivity but are often able to be easily rectified by a very simple fix such as rebooting a terminal or hot-swapping a component. Every minute that is shaved off the response time has an exponential effect on the bottom line of what the outage will end up costing the company.

Reducing Confusion With Mass Notifications and Automated Alerting

If there is one constant in any IT outage, it is the confusion that results from a disruption of communication. All that the rank-and-file knows is that they can’t get their work done or reach who they need to in order to determine if projects are still on track. One of the greatest effects of mass notification and automated alerting is that they can work together to distribute the appropriate information to different individuals or groups within your organization.

For example, an organization-wide notification can make end-users aware of the issue while a targeted IT alert can be used to mobilize the elements responsible for troubleshooting the issue before frustration and anger can result from the natural sense of confusion these situations cause.

Emergency Alert Messaging and Accountability

During and after an IT outage confusion often reigns, and it is not unusual for there to be a significant amount of finger-pointing in the aftermath. Finding out who knew what and when is much easier with an emergency alert system in place. With a stored electronic record of all alerts, it will be easier to evaluate response to an outage in fair terms and with accurate information. Enhancing accountability through incident alerts also allows you to better prepare all involved parties for any outages that may be experienced in the future. 

Working with a mass notification and incident alert provider like CMS might be the step that saves your bottom line when disaster strikes. Mass notification solutions give your company the ability to better respond to IT outages as they happen. Shortening response times and getting networks back online can be easier than you think when emergency messaging software is a part of your company’s recovery plan.