Running a company, managing employees, keeping clients satisfied, and scheduling appointments can be overwhelming. Many business owners struggle to maintain their sanity when it comes to keeping everything running smoothly. Whether your company is a large corporation, a small health clinic, or even a home-run business, there are a number of ways you can minimize your personal stress levels while increasing your productivity. One way that many business owners do not consider, but that can actually be quite helpful, is outsourcing.
Simply put, outsourcing means that you pay someone to do work for you. This is usually someone who is not in your office and on your payroll. Outsourcers typically work remotely or from home, which is fine since it does not affect their productivity and in fact lowers your personal cost since you don’t have the overhead of paying for extra office space at your place of business.
What does outsourcing look like?
Outsourcing can be as simple as paying someone to do ghostwriting for your website or as elaborate as hiring someone to answer your phones. Many organizations choose to outsource for data entry, for example, as a way to reduce the stress on their local employees. In health clinics, especially, most nurses and receptionists are busy answering the phones, scheduling appointments, and helping patients in person that they simply do not have the time to manage billing, process payments, or input patient notes into the computer. Outsourcing can handle all of this.
An outsource personnel can answer phones remotely and schedule appointments. They’ll still treat your patients with the care and kindness they deserve and will be no less effective than your local nurses. In fact, you may find that outsourcing actually improves the productivity of your local staff members since it relieves some of their current duties and enables them to better perform their regular job functions.
Is outsourcing right for me?
If your current staff members feel completely swamped with data processing or paperwork, it may be time to consider outsourcing some of your work. Consider starting with just one or two tasks that you delegate to an outsourcing office. For example, if your employees can’t keep up with the number of telephone calls your office receives, you may want to consider hiring a call center to handle some of your calls. Likewise, if you want to offer follow-up phone calls to make sure a client received appropriate and satisfactory service, an outsourced call center can make these calls for you and free up your current staff members’ time.
The biggest downside to having someone work remotely for you is that you will not have the face-to-face contact you normally would with employees. This won’t diminish the employee’s ability to conduct their work properly or satisfactorily, however, as most workers who outsource are quite adept at working on their own and with little guidance. You may find that this provides you with a few less things to worry about, resulting in a more productive, happier business.
Photo courtesy of Nic McPhee on Flickr