Imagine you’re a professional baseball player. It’s the bottom of the ninth, you’re down by three, and the bases are loaded. The pitcher winds up, pitches – ball one. They wind up and pitch again – ball two. They’ve fallen behind and now they’re looking nervous. You know the next pitch is probably going to […]

Imagine you’re a professional baseball player. It’s the bottom of the ninth, you’re down by three, and the bases are loaded. The pitcher winds up, pitches – ball one. They wind up and pitch again – ball two. They’ve fallen behind and now they’re looking nervous. You know the next pitch is probably going to be a strike. You’re dialed in. You’re ready.

Then the phone rings.

You wake up and find it was all a dream. It doesn’t matter if you go back to sleep – you’ll never get back into that dream again. You won’t have that focus or flow. Your concentration has been interrupted and you now have new thoughts on your mind.

Calls Are Routine Workplace Distractions

Something just like this happens to your employees every day, except they’re not asleep – they’re in the middle of some project, and suddenly the phone rings; a customer needs help, and they have to stop what they were doing to assist them.

Phone calls hurt employee productivity every day:

  1. They prevent your employees from working on the jobs you hired them for.
  2. They prevent your employees from getting into a flow/groove in their work.
  3. They can occasionally be stressful, which then reduces employee satisfaction and energy.

You know from experience how time consuming, stressful, and disruptive that phone calls can be. Ideally there needs to be a group of individuals whose only job it is to answer phones, that way they are there to ensure that no calls disrupt your work time or keep you and your employees from the other work they were paid to do.

Some companies hire their own call center staff, but not all companies can afford to hire someone to do nothing but answer phones, nor do they have a need for that type of expense. That is why it makes sense to consider outsourcing your call center work to a company that can handle it for you. That way you do not have to monitor the phones or be interrupted every time you try to sit down to work.

Solution: Hire a Call Center 

Your customers are, of course, the most important part of your business. But your employees are what keep your operation moving, and when they are constantly interrupted by phone calls, it is unlikely that they will be as productive as you need them to be. 

Luckily, hiring a call center to take your calls is a lot easier than you think. Our call center services are a great way to keep customers happy, and your employee’s focused.

By Last Updated: April 8, 2021Categories: Blog2.3 min read