A leading American outsourcing company, CMS provides a full suite of call center services in Glendale, CA. Available 24-7, our solutions are designed to help businesses lower costs, increase efficiency, and improve customer satisfaction.
Unrivaled Call Center Experience
We have been providing communication outsourcing services for more than 45 years. First as a secretarial service, then as an answering service, CMS has evolved into a full-service call center serving a diverse range of clients. Though we aren’t located in Glendale, California, we can provide our reputable call center services to businesses anywhere in the world.
Available 24 Hours a Day
Our call center never closes. 24 hours a day, 365 days a year, our professional personnel are available to process calls on behalf of our clients. By utilizing our 24-hour facility to provide Glendale, California, call center services on your behalf, you can extend your office hours and keep your business moving around the clock.
Designed to Fit Your Business
At CMS, you’re never forced into a one size fits all solution. If you have an existing CRM application, we can upload data directly and save you countless hours of data entry. If you have daytime staff qualifying inbound leads, our after-hours call center can replicate their script and interface with the same web-based software. Our Glendale call center solutions can support and enhance your efforts regardless of how you are doing things internally.
Glendale Customer Service Outsourcing
CMS customer service outsourcing gives Glendale businesses the skilled personnel they need to handle their call volume. By paying our customer service representatives only for the time they spend assisting your customers, you can limit your expenses without sacrificing your service quality. Staffed by highly trained representatives well versed in customer service, our outsourcing solutions provide you the quality you demand at a price you can afford.
Our Glendale help desk service acts as the front line for Glendale businesses looking to provide live operator support. Configured with the information and resources your callers are looking for, our help desk service can provide basic telephone support and generate tickets on your customers’ behalf. Flexible scripting and message delivery options allow for easy call segmentation and distribution to the appropriate next level of support within your organization.
Glendale After-Hours Call Center
Your office may close at 5 pm, but some things can’t wait until you return. With our Glendale after-hours call center, your organization can remain available around the clock, prepared to assist customers or accept new business anytime. Whether you’re a plumber who accepts emergency calls or an e-commerce website that needs to take orders over the phone, our after-hours call center can provide the support you need to serve your customers better.