Based in the Midwest and serving clients nationwide, CMS is a proud provider of Pomona, California, call center services. Our outsourcing solutions help Pomona businesses improve efficiency, enhance customer service, and increase profitability.
Exceeding Your Expectations
When you choose CMS to provide your Pomona call center services, you gain access to more than four decades of customer service experience. Having worked with thousands of companies over the years, each with their own unique needs and circumstances, we have established a track record of providing high quality, innovative solutions that exceed our customers’ expectations without breaking their budget.
Around the Clock Availability
Our Pomona, California call center services are available 24 hours per day, 365 days per year. Whether you need an overnight dispatching solution for your HVAC company or a tier 1 help desk to support your customers after hours, we have the trained personnel available to meet your needs.
An Extension of Your Business
When providing call center services on behalf of your company, our goal is to function as an extension of your business. From the way we answer calls to the processes we follow to reach a resolution, everything is designed to mirror your existing operation. This seamless integration produces a consistent customer experience and ensures your callers always receive the level of service that they expect.
Pomona Customer Service Call Center
Pomona customer service outsourcing from CMS provides professional staff to handle customer service calls on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide superior service at a fraction of the cost. All of our customer service representatives receive intense training and are skilled at working as an extension of your business.
When you are experiencing more calls than you can handle, our overflow call center can step in to assist. Using common “call forwarding no answer” functionality, your existing telephone number can be configured to forward to our call center in the event there is no answer after a predetermined number of rings, allowing callers to reach a live person instead of hanging up or being forced to wait for the next available operator.
Pomona After-Hours Call Center
Your office may close at 5pm, but not everything can wait until you get back. With our Pomona after-hours call center, your organization can remain available around the clock, prepared to assist customers or accept new business at any time. Whether you’re a plumber who accepts emergency calls or an e-commerce website that needs to take orders over the phone, our after-hours call center can provide the support you need to better serve your customers.