Providing professional outsourcing services to businesses nationwide, CMS proudly offers Sacramento call center services to organizations looking to lower their costs without sacrificing customer service quality.
Unrivaled Call Center Experience
We have been providing communication outsourcing services for more than 45 years. First as a secretarial service, then as an answering service, CMS has evolved into a full service call center serving a diverse range of clients. Though we aren’t located in Sacramento, California, we are capable of providing our reputable call center services to businesses anywhere in the world.
24-7 Call Center Services
Maintaining a 24 hour business presence is easier than you think. With Sacramento, California call center outsourcing from CMS, your organization can provide live operator telephone support 24 hours a day, 365 days per year. By expanding your operating hours and doing business around the clock, you can better serve your customers and take advantage of new opportunities that would otherwise be missed.
An Extension of Your Business
When providing call center services on behalf of your company, our goal is to function as an extension of your business. From the way we answer calls to the processes we follow to reach a resolution, everything is designed to mirror your existing operation. This seamless integration produces a consistent customer experience and ensures your callers always receive the level of service that they expect.
Sacramento Customer Service Solutions
Outsourcing to CMS is the perfect solution for Sacramento, CA businesses looking to maintain professional customer service without inflating their expenses. When you utilize our professional customer service staff to answer calls on your behalf, you pay only for the time you need and avoid the high cost of hiring employees. Our team can help your customers place orders, resolve technical problems, and perform other routine tasks typically handled in your office.
Sacramento Overflow Call Center
When you are experiencing more calls than you can handle, our overflow call center can step in to assist. Using common “call forwarding no answer” functionality, your existing telephone number can be configured to forward to our call center in the event there is no answer after a predetermined number of rings, allowing callers to reach a live person instead of hanging up or being forced to wait for the next available operator.
Sacramento Small Business Call Center
If you are like many small businesses, you are conserving cash and struggling to compete with your larger competitors. By using our Sacramento small business call center solutions, you can establish a professional phone presence without the expense of hiring employees. When customers call, they’ll reach a friendly live operator who answers in the name of your company and acts as a member of your customer service department.