Connecticut Call Center Services by City
Unrivaled Call Center Experience
We have been providing communication outsourcing services for more than 45 years. First as a secretarial service, then as an answering service, CMS has evolved into a full-service call center serving a diverse range of clients. Though we aren’t located in Connecticut, we are capable of providing our reputable call center services to businesses anywhere in the world.
24 Hour Call Center Coverage
All of the call center services we provide in Connecticut are available 24/7/365. Whether you need us after hours or during a local weather emergency, we always have courteous, attentive agents ready to handle your calls. Located in a secure Midwest facility with backup power and redundant systems, we are consistently available and never experience downtime.
Built to Your Needs
Our Connecticut call center solutions are all custom built from the ground up, designed to integrate with your operation and meet the demands of your business environment. Agents answer the phones following instructions you put in place, using software programmed to execute your business processes. This ensures calls are handled seamlessly as an extension of your business, not as an out-of-touch customer service department.
Connecticut Customer Service Outsourcing
CMS customer service outsourcing gives Connecticut businesses the skilled personnel they need to handle their call volume. By paying our customer service representatives only for the time they spend assisting your customers, you can limit your expenses without sacrificing your service quality. Staffed by highly trained representatives well versed in customer service practices, our outsourcing solutions provide you the quality you demand at a price you can afford.
Connecticut Business Process Outsourcing (BPO)
With our Connecticut business process outsourcing (BPO) services, your business activities are performed in our state-of-the-art call center environment. Processes such as appointment scheduling, telephone order support, event and seminar registration, and appointment reminder calls are all critical to your business, but they are repetitive and easily outsourced to a professional BPO call center. By outsourcing a portion of your business processes to CMS, you can reap the benefits of improved profitability while simultaneously freeing up internal resources.
Connecticut After-Hours Call Center
Your office may close at 5 pm, but not everything can wait until you get back. With our Connecticut after-hours call center, your organization can remain available around the clock and be prepared to assist customers or accept new business at any time. Whether you’re a plumber who accepts emergency calls or an e-commerce website that needs to take orders over the phone, our after-hours call center can provide the support you need to better serve your customers.