Delaware Call Center Services by City
Unrivaled Call Center Experience
We have been providing communication outsourcing services for more than 45 years. First as a secretarial service, then as an answering service, CMS has evolved into a full service call center serving a diverse range of clients. Though we aren’t located in the state of Delaware, we are capable of providing our reputable call center services to businesses anywhere in the world.
Around the Clock Availability
Our Delaware call center services are available 24 hours per day, 365 days per year. Whether you need an overnight dispatching solution for your HVAC company or a tier 1 help desk to support your customers after hours, we have the trained personnel available to meet your needs.
Custom Built Solutions
Every business has unique call center needs, and our solutions are flexible to accommodate them. Whether you need a call center to schedule appointments after hours or a customer service department to support your small business, we can tailor our services to meet your unique circumstances. All of the call center services we provide to Delaware businesses are 100% customizable and designed to function as an extension of your business.
Delaware Customer Service Outsourcing
CMS customer service outsourcing gives Delaware businesses the skilled personnel they need to handle their call volume. By paying our customer service representatives only for the time they spend assisting your customers, you can limit your expenses without sacrificing your service quality. Staffed by highly trained representatives well versed in customer service practices, our outsourcing solutions provide you the quality you demand at a price you can afford.
Delaware Business Process Outsourcing (BPO)
With our business process outsourcing (BPO) services, your routine business activities are carried out in our call center by our personnel. Activities like appointment scheduling, order processing, event registration, reminder calls, and more can be delivered by our call center for far less than what it takes to do so in house. The aim of BPO is to mirror your internal operation by allowing our services to mesh seamlessly with your existing processes.
Delaware After-Hours Call Center
Your office may close at 5pm, but not everything can wait until you get back. With our Delaware after-hours call center, your organization can remain available around the clock, prepared to assist customers or accept new business at any time. Whether you’re a plumber who accepts emergency calls or an e-commerce website that needs to take orders over the phone, our after-hours call center can provide the support you need to better serve your customers.