If you are looking for a reputable provider of Dover call center services, we can help. Based in the Midwest United States and serving clients nationwide, we are proud to offer our full suite of call center solutions to Dover area businesses.

Appointment Scheduling

A full calendar without distractions.

Appointment Reminders

No more missed appointments.

Business Process Outsourcing

Your business processes at a lower cost.

Employee Call-Off Lines

Record and track employee attendance.

Customer Service

Courteous and friendly customer service.

Help Desk

An affordable first line of support.

Order Taking

Helping your customers place orders.

Voicemail

Professional, customized voicemail boxes.

Delaware Call Center Services by City

Call Center Agents Serving Dover

Unmatched Call Center Experience

CMS is an award-winning call center serving thousands of businesses across a vast array of industries. We understand how important customer service is to our clients, and we deliver personalized solutions designed to further customer satisfaction without increasing costs. Though we lack a physical call center in Dover, our reach and experience is worldwide.

Maintain 24 Hour Availability

You don’t need more employees in order to operate 24 hours a day. By utilizing our Dover, Delaware call center solutions, your business can benefit from our 24 hour facility and provide live staff around the clock. Regardless of when your customers call, our courteous operators will be available to assist.

Designed to Meet Your Needs

The call center solutions we provide in Dover, DE are not “one-size-fits-all.” We understand that each organization has different communication needs and our services are designed to accommodate them. Whether you need certain calls routed to specific personnel, different instructions based on the time of day, or an intricate call distribution procedure for handling emergency concerns, our system can be configured to meet your needs.

Dover Customer Service Outsourcing

Customer Service Agent

You can achieve superior customer satisfaction without breaking the bank. By utilizing our call center to provide support on your behalf, you can keep your customers happy and avoid the expense of managing an internal call center. Our highly-trained customer service representatives work diligently as an extension of your organization and ensure every call made to your business is a pleasant one.

Dover Scheduling Call Center

Appointment Scheduling Agents

If a full appointment schedule is critical to your success, it’s important that you are available to accommodate as many requests as possible. If a potential customer wants to schedule after hours and you send them to voicemail, they will probably call your competitor. Our Dover, Delaware scheduling call center provides live operators to manage your organization’s appointment calendar, making it easy for callers to schedule and reschedule appointments at any time of the day.

Dover Small Business Call Center

Small Business Owner at Work

If you are like many small businesses, you are short on cash and struggling to compete with larger competitors. By using our Dover small business call center solutions, you can establish a professional phone presence without the expense of hiring employees. When customers call, they’ll reach a friendly live operator who answers in the name of your company and acts as a member of your customer service department.

Dover, Delaware Call Center Coverage

Our call center outsourcing services are available throughout Dover and the 302 area code, including, but not limited to:

  • Cheswold call center
  • Clayton, DE call center outsourcing
  • Felton, Delaware call center services
  • Hartly call center outsourcing solutions
  • Viola, Delaware call center solutions

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