Providing exceptional outsourcing solutions to organizations nationwide, CMS is proud to offer Florida call center services to organizations looking to lower their expenses without impacting customer service quality.

Call Center Outsourcing Made Easy

Setting up a call center does not have to be a nerve-racking experience. You don’t have to worry about hiring employees, setting up equipment, or taking resources away from your other important projects. You also don’t have to send your call volume overseas.

At CMS, we offer a fully managed call center experience, handling everything from technology and staffing. Instead of setting up a Florida call center or dealing with the frustration of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the US, we can work as the voice of your business and deliver a wide range of custom call center solutions.

Profit from Our Expertise

By working with CMS to establish a Florida call center service that satisfies the needs of your customers, you can reap the benefits of improved customer satisfaction without negatively impacting your bottom line. Delivering outsourcing services nationwide for more than forty-five years, we have the knowledge and experience that you can hang your business on.

We may not have a call center located in Florida, but that doesn’t mean we can’t provide service there. Thanks to cutting-edge technology, our call center solutions are available to businesses across the globe.

Available 24 Hours a Day

Our call center facility never closes. 24 hours a day, 365 days a year, our professional agents are processing calls on behalf of our clients. By utilizing our 24×7 facility to provide Florida call center services on your behalf, you can extend your availability and keep your organization moving around the clock.

Custom Built Solutions

Every business has unique demands of their call center, and our solutions are flexible in order to accommodate them. Whether you need a call center to dispatch emergency service calls overnight or work as a customer service department for your small business, our services can meet your needs. All of the call center services we provide in Florida are 100% customizable and designed to function as an extension of your operation.

Customer Service Call Center Florida

Customer Service Agent

Florida customer service outsourcing from CMS provides professional staff to answer customer service calls on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide superior service for a fraction of the cost. All of our customer service agents undergo intense training and are skilled at assisting customers as an extension of your business.

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Business Process Outsourcing (BPO) Florida

BPO Team

With our Florida business process outsourcing (BPO) services, your business activities are performed in our state-of-the-art call center environment. Activities such as appointment scheduling, catalog order support, seminar registration, and employee call-offs are all important to your business, but they are repetitive and easily outsourced to a professional BPO call center. By outsourcing some of your business processes to CMS, you can reap the rewards of improved profitability while simultaneously freeing up internal resources.

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Small Business Call Center Florida

Small Business Owner at Work

If you are like many small businesses, you are short on cash and having difficulty competing with larger competitors. By using our Florida small business call center solutions, you can maintain a professional image without hiring and training employees. When people call, they’ll reach a friendly live operator who answers in the name of your company and functions as a member of your customer service department.

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