Providing exceptional outsourcing solutions to companies nationwide, Continental Message Solution is proud to offer Clearwater call center services to organizations looking to reduce their costs without impacting customer service quality.

Call Center Outsourcing Made Easy

Finding a solution to your call needs does not need to be an aggravating experience. You don’t have to worry about training staff, configuring new technology, or taking resources away from your other important projects. You also don’t have to send your call volume overseas.

At CMS, we provide a fully managed call center experience, handling everything from technology to staffing. Instead of setting up a Clearwater call center or dealing with the stress of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your business and deliver a wide range of personalized call center solutions.

Exceeding Expectations Since 1967

By selecting CMS to provide call center services in Clearwater, you gain access to more than four decades worth of customer support and communication know-how. Having worked with countless companies over the years — each with its own unique needs and challenges — we have developed a reputation for providing top-quality, cutting-edge solutions that surpass our clients’ expectations without breaking their budget.

Though we don’t have a local call center in Clearwater, we happily provide service there. Advanced technology allows us to deliver our call center solutions to customers anywhere in the world.

Maintain 24 Hour Availability

You don’t need more employees in order to operate 24 hours a day. By utilizing our Clearwater, Florida call center services, your organization can benefit from our 24-hour facility and provide live staff around the clock. Regardless of when your customers call, our courteous operators will be available to assist.

Designed to Fit Your Organization

At CMS, you’ve never pressured into a one size fits all solution. If you have an online CRM system, we can upload data to it directly and save you countless hours of data entry. If you have office staff qualifying inbound leads during the day, our after-hours call center can replicate their process and interface with the same web-based software. Regardless of how you are doing things internally, our Clearwater call center solutions can be used to support and enhance your efforts.

Customer Service Outsourcing Clearwater

Customer Service Agent

Customer service outsourcing from CMS provides Clearwater businesses the skilled personnel needed to manage their support calls. By paying our customer service call center only for the time spent helping your callers, you can limit your expenses without impacting the quality of your service. Staffed by highly trained representatives well versed in customer service practices, our outsourcing solutions provide the quality you require at a rate you can afford.

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Help Desk Service Clearwater

Help Desk Agents

Our Clearwater help desk service works as the front line for Clearwater businesses looking to provide human telephone support. Configured with the information and resources your callers are looking for, our help desk service can provide basic telephone support and create work tickets on behalf of your customers. Flexible scripting and message delivery options allow for easy call segmentation and distribution to the next level of support within your organization.

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Small Business Call Center Clearwater

Small Business Owner at Work

While big companies have the resources to hire full-time customer support staff, most small businesses do not, placing them at a huge disadvantage. With our Clearwater small business call center services, professional representatives can answer your business calls for a fraction of what it would cost to set up your own call center. By partnering with CMS, your small business can maintain a polished, established presence and level the playing field with larger competitors.

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Clearwater, Florida Call Center Coverage

Our call center outsourcing services are available throughout Clearwater and the 727 and 813 area codes, including, but not limited to:

  • Belleair Beach call center
  • Crystal Beach call center services
  • Dunedin, FL call center outsourcing
  • Largo, Florida call center solutions
  • Pinellas Park call center provider
  • Seminole, Florida outsourcing call center

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