Based in the Midwest and serving clients nationwide, Continental Message Solution is a proud provider of Fort Lauderdale call center services. Our outsourcing solutions help Fort Lauderdale businesses improve efficiency, enhance customer satisfaction, and increase profitability.

Outsourcing Made Easy

Finding a solution to your call needs does not need to be an aggravating experience. You don’t have to worry about hiring employees, setting up equipment, or taking resources away from your other important projects. You also don’t have to send your call volume overseas.

At CMS, we provide a fully managed call center experience, handling everything from technology to staffing. Instead of setting up your own Fort Lauderdale call center or dealing with the stress of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your organization and deliver a wide range of custom call center solutions.

Unparalleled Service Experience

We have been providing communication outsourcing services for more than 45 years. First as a secretarial service, then as a telephone answering service, CMS has evolved into a full-service call center serving a diverse range of clients. Although we lack a physical location in Fort Lauderdale, Florida, we are capable of providing our dependable call center services to organizations anywhere in the world.

Maintain a 24 Hour Presence

You don’t need to hire more people in order to operate 24 hours a day. By utilizing our Fort Lauderdale, Florida call center solutions, your organization can benefit from our 24-hour facility and provide live staff around the clock. Regardless of when your customers call, our friendly operators will be available to assist.

Custom Built Solutions

Every business has unique call center needs, and our services are flexible in order to accommodate them. Whether you need a call center to dispatch emergency service calls overnight or take telephone orders for your e-commerce website, our services can meet your needs. All of the call center services we provide in Fort Lauderdale are 100% personalized and meant to function as an extension of your operation.

Customer Service Call Center Fort Lauderdale

Customer Service Agent

Fort Lauderdale customer service outsourcing from CMS provides professional staff to handle customer service calls on your behalf. Instead of running an internal customer service department, you can take advantage of our resources and provide excellent service for a fraction of the cost. All of our customer service representatives receive intense training and are skilled at working as an extension of your business.

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Scheduling Call Center Fort Lauderdale

Appointment Scheduling Agents

If keeping your calendar full is key to your success, it’s important that you are available to accommodate as many requests as possible. If a potential customer wants to call and schedule after office hours and you send them to voicemail, they may very well call your competitor. Our Fort Lauderdale, Florida appointment scheduling service provides live operators to manage your calendar, making it easy for callers to schedule and reschedule appointments at any time of the day.

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Small Business Call Center Fort Lauderdale

Small Business Owner at Work

If you are like many small businesses, you are low on capital and struggling to compete with larger competitors. By utilizing our Fort Lauderdale small business call center solutions, you can establish a professional phone presence without hiring and training employees. When people call, they’ll reach a friendly live operator who answers in the name of your business and works as a receptionist in your office.

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Fort Lauderdale, Florida Call Center Coverage

Our call center outsourcing services are available throughout Fort Lauderdale and the 754, 786, and 954 area codes, including, but not limited to:

  • Dania, Florida call center
  • Hollywood, FL call center provider

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