A leading US-based outsourcing company, Continental Message Solution provides a full suite of Gainesville call center services. Available 24 hours a day, our solutions are designed to help organizations lower costs, increase efficiency, and improve customer satisfaction.

Call Center Outsourcing Made Easy

Finding a solution to your call needs does not need to be an aggravating experience. You don’t have to worry about hiring employees, setting up equipment, or stealing resources from other pressing projects. You also don’t have to send your call volume overseas.

At CMS, we offer complete call center solutions, handling everything from technology to staffing. Instead of setting up a Gainesville call center or dealing with the stress of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your business and deliver a wide range of personalized call center solutions.

Unparalleled Outsourcing Experience

CMS is a renowned call center serving thousands of organizations across countless industries. Since 1967, we’ve grown by understanding our clients’ customer service needs and delivering superior solutions that surpass their expectations. Although we don’t have a call center facility in Gainesville, we’re proud to offer our proven solutions to clients worldwide.

Around the Clock Availability

Our Gainesville, Florida call center services are available 24 hours per day, 365 days per year. Whether you need an overnight dispatching solution for your plumbing company or a tier 1 support desk to assist your users after the office closes, we have skilled personnel available around the clock to meet your needs.

Built to Your Needs

Our Gainesville call center solutions are all made-to-order, designed to fuse with your operation and meet the needs of your business environment. Agents answer the phones following instructions you put in place, utilizing software programmed to execute your business processes. This ensures calls are handled seamlessly as an extension of your business, not as a detached customer service department.

Customer Service Call Center Gainesville

Customer Service Agent

Providing excellent customer service can be expensive. Instead of blowing your budget on equipment and staffing, why not utilize our Gainesville customer service call center? By outsourcing a portion of your calls to our customer service professionals, you can provide your customers the type of support they demand without making drastic capital expenditures.

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Business Process Outsourcing (BPO) Gainesville

BPO Team

With our business process outsourcing (BPO) services, your routine business processes are carried out in our call center by our personnel. Activities like setting appointments, processing orders, registering seminar attendees, making reminder calls, and more can be delivered by our company for a lot less than what it would cost internally. The aim of BPO is to mimic your internal operation in a more efficient and cost-effective manner.

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After-Hours Call Center Gainesville

After-Hours Clock

The nonstop, on-demand nature of our economy requires many businesses to remain available 24/7. With our after-hours Gainesville call center services, organizations can achieve that constant availability without increasing their expenses. Using our trained call center staff and advanced technical capabilities, we can design a solution that keeps your business moving 24 hours a day and ensures you’re available to serve customers regardless of when they call.

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Gainesville, Florida Call Center Coverage

Our call center outsourcing services are available throughout Gainesville and the 352 area code, including, but not limited to:

  • Alachua call center provider
  • Archer, Florida call center
  • Micanopy, FL outsourcing call center

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