Looking for Hialeah call center services? We can help. Based in the Midwest and assisting clients across the country, we are proud to offer our full suite of call center outsourcing solutions to organizations in the Hialeah, Florida area.

Outsourcing Made Easy

Finding a solution to your call needs does not need to be an aggravating experience. You don’t have to worry about hiring employees, configuring new technology, or taking resources away from your other important projects. You also don’t have to send your business offshore.

At CMS, we offer complete call center solutions, handling everything from technology to staffing. Instead of setting up your own Hialeah call center or dealing with the stress of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your business and deliver a wide range of custom call center solutions.

Better Service Without the Expense

First-class customer service is important to the success of any organization. Instead of providing sub-par service or relying on unfriendly systems such as voicemail or automated attendants, Hialeah, Florida call center outsourcing from CMS allows your organization to deliver live operator telephone support at a fraction of in-house costs.

We may not have a call center located in Hialeah, Florida, but that doesn’t stop us from serving customers there. Thanks to state-of-the-art technology, our call center solutions are available to customers anywhere in the world.

24×7 Call Center Coverage

Each of the call center services we provide in Hialeah, Florida is available 24 hours a day. Whether you need us after hours or during an office power outage, we always have courteous, responsive agents ready to handle your calls. Located in a secure Midwest facility with backup power and redundant systems, we are consistently available and never experience downtime.

Custom Built Solutions

Every organization has unique call center needs, and our services are versatile in order to meet them. Whether you need a call center to dispatch emergency service calls overnight or take telephone orders for your e-commerce website, our services can meet your needs. All of the call center services we provide in Hialeah are 100% customizable and designed to function as an extension of your operation.

Customer Service Outsourcing Hialeah

Customer Service Agent

CMS customer service outsourcing provides Hialeah businesses the skilled staff they need to handle their calls. By paying our customer service representatives only for the time spent helping your callers, you can limit your expenses without impacting your service quality. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you demand at a price you can afford.

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Business Process Outsourcing (BPO) Hialeah

BPO Team

With our Hialeah business process outsourcing (BPO) services, your business activities are performed in our state-of-the-art call center environment. Processes such as service scheduling, catalog order support, seminar registration, and employee call-offs all may be important to your business, but they are repetitive and more efficiently managed by a professional BPO company. By outsourcing some of your business processes to CMS, you can reap the rewards of improved profitability while freeing up internal resources at the same time.

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After-Hours Call Center Hialeah

After-Hours Clock

Your office may close at 5 pm, but some things can’t wait until you reopen. With our Hialeah after-hours call center, your organization can remain available 24×7, ready to help customers or take on new business at any time. Whether you’re a plumber who accepts emergency calls or an e-commerce company that needs to take orders over the phone, our after-hours call center can provide the tools you need to better serve your customers.

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Hialeah, Florida Call Center Coverage

Our call center outsourcing services are available throughout Hialeah and the 305 area code, including, but not limited to:

  • Hallandale call center provider
  • North Miami Beach call center solutions
  • Opa Locka, FL outsourcing call center

Ready to learn more? Getting started is easy!

View pricing, request a custom quote, or discuss your needs with a pro. We are here to help!

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