Serving companies nationwide, Continental Message Solution is a proud provider of Hollywood call center services. Our outsourcing solutions help Hollywood businesses improve efficiency, enhance customer satisfaction, and increase profitability.

Call Center Outsourcing Made Easy

Finding a solution to your call needs does not need to be an aggravating experience. You don’t have to worry about hiring employees, setting up equipment, or stealing resources from other pressing projects. You also don’t have to send your call volume overseas.

At CMS, we offer a fully managed call center experience, handling everything from technology to staffing. Instead of setting up a Hollywood call center or dealing with the stress of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your organization and deliver a wide range of personalized call center solutions.

Unrivaled Service Experience

We have been in the outsourcing business for more than 50 years. First as a secretarial service, then as a telephone answering service, CMS has evolved into a full-service call center serving a broad range of clients. Though we lack a physical call center in Hollywood, Florida, we are capable of providing our dependable call center services to organizations anywhere in the world.

Maintain a 24 Hour Call Center

You don’t need more employees in order to maintain 24-hour availability. By utilizing our Hollywood, Florida call center solutions, your organization can benefit from our 24-hour facility and provide live staff around the clock. Regardless of when your customers call, our friendly operators will be there to help.

Designed to Fit Your Organization

At CMS, there’s no such thing as a standard call center setup. All of our solutions are built from scratch. If you have a cloud-based system, we can upload data to it directly and eliminate the need for manual data entry. If you have daytime staff qualifying inbound leads, our after-hours team can reproduce their process and interface with the same web-based software. However you are doing things internally, our Hollywood, Florida call center solutions can be used to support and enhance your efforts.

Customer Service Outsourcing Hollywood

Customer Service Agent

You can deliver better customer service without going over budget. By choosing our call center to provide support on your behalf, you can keep your customers happy and avoid the costs of running an internal call center. Our highly-trained customer service agents work diligently as an extension of your organization and make sure every call made to your business is a pleasant one.

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Help Desk Service Hollywood

Help Desk Agents

Our Hollywood help desk service works as the front line for Hollywood businesses looking to provide human telephone support. Configured with the information and resources your callers are looking for, our help desk service can provide basic telephone support and generate tickets on your customers’ behalf. Dynamic scripting and message delivery options allow for easy call filtering and distribution to the next level of support within your organization.

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Small Business Call Center Hollywood

Small Business Owner at Work

If you are like many small businesses, you are low on capital and struggling to compete with larger competitors. By utilizing our Hollywood small business call center solutions, you can establish a professional phone presence without the expense of hiring employees. When people call, they’ll reach a friendly live operator who answers in the name of your company and works as a member of your customer service department.

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Hollywood, Florida Call Center Coverage

Our call center outsourcing services are available throughout Hollywood, Florida and the 754 and 954 area codes, including, but not limited to:

  • Dania, Florida call center solutions
  • Hallandale, FL call center provider
  • North Miami Beach call center
  • Opa Locka outsourcing call center

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