Searching for Jacksonville call center services? We can help. Located in the Midwest and serving clients throughout the United States, we are proud to offer our full suite of call center outsourcing solutions to organizations in the Jacksonville, Florida area.

Call Center Outsourcing Made Easy

Finding a solution to your call needs does not need to be an aggravating experience. You don’t have to worry about hiring employees, setting up equipment, or stealing resources from other pressing projects. You also don’t have to send your call volume overseas.

At CMS, we provide a fully managed call center experience, handling everything from technology to staffing. Instead of setting up your own Jacksonville call center or dealing with the stress of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your organization and deliver a wide range of custom call center solutions.

Unparalleled Service Experience

We have been in the outsourcing business for more than 45 years. First as a secretarial service, then as a telephone answering service, we have evolved into a full-service call center serving a diverse range of clients. Although we don’t have a call center facility in Jacksonville, Florida, we are capable of providing our reputable call center services to businesses anywhere in the world.

Maintain Availability 24×7

Each of the call center services we provide in Jacksonville, Florida is available 24 hours a day. Whether you need us on the weekends or during an office power outage, we always have friendly, attentive agents ready to handle your calls. Located in a secure Midwest facility with backup power and redundant systems, we are consistently available and never experience downtime.

Designed to Fit Your Organization

At CMS, there’s no such thing as a standard call center setup. All of our solutions are built from scratch. If you have an online CRM application, we can upload data to it directly and save you countless hours of data entry. If you have office staff qualifying inbound leads during the day, our after-hours call center can replicate their script and interact with the same web-based software. However you are doing things internally, our Jacksonville call center solutions can be used to support and enhance your efforts.

Customer Service Call Center Jacksonville

Customer Service Agent

Jacksonville customer service outsourcing from CMS provides professional staff to handle customer service inquiries on your behalf. Instead of managing an internal customer service department, you can take advantage of our resources and provide excellent service for a fraction of the cost. All of our customer service representatives undergo rigorous training and are skilled at assisting customers as an extension of your business.

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Business Process Outsourcing (BPO) Jacksonville

BPO Team

With our Jacksonville business process outsourcing (BPO) services, your business activities are carried out in our state-of-the-art call center environment. Processes such as service scheduling, catalog order support, event registration, and employee call-offs all may be important to your business, but they are repetitive and easily outsourced to a professional BPO call center. By outsourcing some of your business processes to CMS, you can enjoy the benefits of improved profitability while simultaneously freeing up internal resources.

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After-Hours Call Center Jacksonville

After-Hours Clock

Your business may close at 5 o’clock, but not everything can wait until you get back. With our Jacksonville after-hours call center, your organization can stay available around the clock, ready to help customers or take on new business at any time. Whether you’re a plumber who accepts emergency calls or an e-commerce company that needs to accept orders over the phone, our after-hours call center can provide the support you need to better serve your customers.

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Jacksonville, Florida Call Center Coverage

Our call center outsourcing services are available throughout Jacksonville and the 904 area code, including, but not limited to:

  • Jacksonville Beach call center solutions
  • Orange Park, Florida call center provider

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