Based in the Midwest and serving clients nationwide, Continental Message Solution is a proud provider of Miami Gardens call center services. Our outsourcing solutions help organizations in Miami Gardens improve efficiency, enhance customer service, and increase profitability.

Outsourcing Made Easy

Setting up a call center does not have to be a nerve-racking experience. You don’t have to worry about hiring employees, configuring new technology, or taking resources away from your other important projects. You also don’t have to send your business offshore.

At CMS, we offer a fully managed call center experience, handling everything from technology to staffing. Instead of setting up your own Miami Gardens call center or dealing with the frustration of outsourcing to a foreign company, we handle all of your call center needs from a single Midwest location. From right here in the United States, we can work as the voice of your organization and deliver a wide range of custom call center solutions.

Better Service Without the Expense

First-class customer service is critical to the success of any organization. Instead of providing inferior service or relying on unfriendly systems such as voicemail or automated attendants, Miami Gardens, Florida call center outsourcing from CMS allows your organization to deliver live operator telephone support at a fraction of in-house costs.

We may not have a call center located in Miami Gardens, Florida, but that doesn’t prevent us from offering service there. Thanks to state-of-the-art technology, our call center solutions are available to businesses worldwide.

Maintain 24 Hour Availability

You don’t need more employees in order to maintain 24-hour availability. By utilizing our Miami Gardens, Florida call center services, your business can benefit from our 24-hour facility and provide live staff around the clock. Regardless of when your customers call, our friendly operators will be there to help.

Built to Your Specifications

Our Miami Gardens call center solutions are all made-to-order, designed to mesh with your operation and meet the demands of your business environment. Agents answer the phones following instructions you put in place, utilizing software developed to carry out your processes. This assures calls are handled seamlessly as an extension of your business, not as a detached customer support department.

Customer Service Outsourcing Miami Gardens

Customer Service Agent

CMS customer service outsourcing provides Miami Gardens businesses the professional personnel needed to handle their call volume. By paying our customer service representatives only for the time spent talking to your customers, you can limit your expenses without impacting your service quality. Staffed by highly trained representatives well versed in customer service standards, our outsourcing solutions provide the quality you require at a price you can afford.

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Business Process Outsourcing (BPO) Miami Gardens

BPO Team

With our business process outsourcing (BPO) services, your routine business activities are carried out in our facility by our staff. Activities like scheduling consultations, entering telephone orders, registering seminar attendees, making reminder calls, and more can be handled by our call center for far less than what it would cost internally. The aim of BPO is to mirror your existing operation in a more efficient and cost-effective manner.

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After-Hours Call Center Miami Gardens

After-Hours Clock

Your office may close at 5 pm, but not everything can wait until you get back. With our Miami Gardens after-hours call center, your organization can remain available 24×7, ready to assist customers or take on new business at any time. Whether you’re a plumber who accepts emergency calls or an e-commerce website that needs to take orders over the phone, our after-hours call center can offer the tools you need to better serve your customers.

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Miami Gardens, Florida Call Center Coverage

Our call center outsourcing services are available throughout Miami Gardens and the 305 and 786 area codes, including, but not limited to:

  • Dania call center outsourcing
  • Hallandale, Florida call center provider
  • North Miami Beach outsourcing services
  • Opa Locka, FL call center outsourcing

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